Our Client are looking for an experienced Night Concierge to join their team at a luxury residential development based in South East London.
Working 4 on 4 off, with the hours of 7pm - 7am.
Salary is £32,323 annually.
Duties include:
*Deliver excellent customer service to all residents.
*Greet all residents professionally and courteously.
*Proactively anticipate resident’s needs.
*Aid and engage with all guests/residents and colleagues within the development.
*Always act as an ambassador for the company.
*Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
*Verify all visitors, suppliers, and contractors.
*Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
*Carry out regular building checks and log/report any maintenance that is required through the correct channels.
*Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
*Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
*Ensure the communal areas are always kept clean, tidy, and presentable.
*Report any incidents, problems, or complaints to the appropriate manager promptly.
*Dealing with guests/residents’ concerns or complaints, including a follow-up in person or writing.
*Complete the am/pm/overnight operational reports and handover and report any operational issues.
*Assist with Move In’s/Move Out’s.