Customer Service Advisor
Redditch
£25,000 – 35 hour a week contract hybrid working once training has been completed. They do want someone who lives within a commutable distance to Redditch.

We are currently looking for a Customer Service Advisor to join a busy Customer Service team dealing with ordering processing, customer service queries and aftersales. This role is ideal for someone who is highly organised, customer-focused, and comfortable managing a variety of administrative tasks in a fast-paced trade environment.

Customer Service AdvisorKey Responsibilities
*Handle customer enquiries and process orders for products
*Provide excellent customer service by keeping customers informed throughout the order and delivery process
*Answer incoming telephone calls and respond to emails, letters, and other correspondence
*Liaise with carriers regarding delivery enquiries and updates

*Input customer orders onto the computer system and produce relevant sales documentation
*Raise internal paperwork including collection notes, credit requests, and purchase orders
*Maintain accurate records, including monitoring and booking in direct container shipments to customers
The successful Customer Services Administrator will have the following skills and experience:-
*Previous experience in customer service or administration
*Strong organisational skills and attention to detail
*Confident using computer systems and office software
*Excellent communication skills, both written and verbal
*Ability to manage multiple tasks and work well under pressure
If you are reliable, proactive, and enjoy working in a customer-focused administrative role, we would love to hear from you. Please click APPLY with your updated CV and I will be in touch soon.