We are seeking a proactive, organised, and customer-focused Property Administrator to support the management of complex repair cases, particularly those involving damp, mould, and disrepair.
In this crucial role, you’ll act as a central point of contact for residents, contractors, and internal teams — ensuring cases are handled efficiently, sensitively, and in line with new legislation, including Awaab’s Law.
Key Responsibilities:
*Log, triage and track incoming reports of damp, mould, and disrepair.
*Coordinate inspection visits, surveys, and follow-up works with contractors and in-house teams.
*Keep residents informed and updated throughout the repair process with empathy and clarity.
*Maintain accurate and up-to-date records of case progress, correspondence, and outcomes.
*Ensure compliance with relevant policies, regulations, and service level agreements.
*Assist with the preparation of reports, case files, and documentation for legal or complaint-related matters.
*Support the wider repairs and maintenance team with administrative duties and scheduling.
What We’re Looking For:
*Previous experience in a similar repairs coordination, property management or housing admin role (desirable).
*Strong understanding of the challenges and sensitivity around damp, mould, and disrepair.
*Excellent communication and organisational skills with a keen attention to detail.
*Ability to manage a busy caseload and work to tight deadlines.
*Confident using property management systems and Microsoft Office.
*A proactive, empathetic, and resident-focused approach to service delivery.
This is working on a contract basis offering hybrid working and joining a friendly team environment.