1st Line Support Technician
other jobs Integral Recruitment Ltd
Added before 4 Days
- England,South East,West Sussex
- Full Time, Permanent
- £24,000 - £30,000 per annum, negotiable
Job Description:
1st Line Support Technician
Chichester / Bognor Regis, PO20 (with hybrid / flexible working)
£24,000 – £30,000 plus benefits including IT certs, flexible working and lots more
Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team.
This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment.
The 1 st Line Support Technician Role:
*Acting as the first point of contact for clients / users via phone and ticketing system
*Logging, troubleshooting and resolving first-line issues in line with SLAs
*Providing clear, friendly communication to non-technical users
*Preparing and configuring new devices
*Escalating to 2nd Line when required and working closely with senior engineers
What We’re Looking For:
*Proven experience in a 1st Line / IT Helpdesk role
*Strong customer service and communication skills
*Good knowledge of Windows desktop environments and basic Microsoft 365
*A calm, organised and professional approach
*Desire to learn and progress towards 2nd Line support
*Experience of working in an MSP / IT Support Services company is a bonus!
*IT certifications are a welcome bonus, but further training is provided
In return, you’ll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support.
Integral Recruitment is acting as an employment agency in regard to this advertisement.
Chichester / Bognor Regis, PO20 (with hybrid / flexible working)
£24,000 – £30,000 plus benefits including IT certs, flexible working and lots more
Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team.
This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment.
The 1 st Line Support Technician Role:
*Acting as the first point of contact for clients / users via phone and ticketing system
*Logging, troubleshooting and resolving first-line issues in line with SLAs
*Providing clear, friendly communication to non-technical users
*Preparing and configuring new devices
*Escalating to 2nd Line when required and working closely with senior engineers
What We’re Looking For:
*Proven experience in a 1st Line / IT Helpdesk role
*Strong customer service and communication skills
*Good knowledge of Windows desktop environments and basic Microsoft 365
*A calm, organised and professional approach
*Desire to learn and progress towards 2nd Line support
*Experience of working in an MSP / IT Support Services company is a bonus!
*IT certifications are a welcome bonus, but further training is provided
In return, you’ll join a respected, growing organisation that invests in its people, offers structured training, and provides genuine career progression within IT support.
Integral Recruitment is acting as an employment agency in regard to this advertisement.
Job number 3312132
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Integral Recruitment Ltd
Company size:
Industry:
Integral Recruitment was established in 2020 by Louise Bishop. Louise has been in recruitment for more than 15 years with an additional background in ...