Customer/Account Manager | £45,000 - £50,000 | Watford, Hertfordshire (Hybrid)

My client, a well-established organisation within the commercial sector, is seeking a Customer/Account Manager to support and grow a varied portfolio of existing accounts. This role focuses on relationship management, commercial delivery, and providing high-quality support to a diverse group of clients.

Responsibilities
*Manage and develop a portfolio of existing customers, ensuring strong engagement, service quality, and retention
*Drive commercial performance by meeting agreed revenue goals and identifying opportunities to expand current contracts
*Promote the organisation’s full range of insight-based and consultancy solutions to maximise client value
*Maintain accurate forecasting and sales pipeline tracking to support wider business planning
*Deliver online and face-to-face presentations to showcase products, insights, and new service offerings
*Provide meaningful customer feedback to assist product development teams
*Champion CRM usage across the team, ensuring data integrity and consistent reporting
*Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience

Skills & Experience
*Previous experience in the FMCG sector and within a B2B sales or account management environment
*Strong track record of achieving commercial targets and managing subscription-based services
*Excellent relationship-building skills with the ability to influence key stakeholders
*Strong commercial awareness and understanding of customer challenges

Package
*£45,000 - £50,000 basic salary
*Enhanced pension, maternity and paternity leave
*Hybrid working, 3 days WFH