Client Services Representative
other jobs Osborne Appointments
Added before 8 Days
- England,East of England,Hertfordshire
- Full Time, Permanent
- £14.35 - £15 per hour
Job Description:
Client Services & Administration Representative Location: Hatfield
Hours: Full-time
Salary: £28,000 - £30,000 Per annum
Job Summary We are recruiting on behalf of a large, well-established equine clinical and teaching facility based in Hatfield. This role is responsible for overseeing the delivery of a first-class, customer-focused service for equine clients, while managing and developing a busy administrative team.
The successful candidate will support the wider strategic objectives of the organisation across clinical services, education and research, ensuring operational efficiency, excellent communication and outstanding client experience.
Key ResponsibilitiesService & Operations Management * Coordinate and oversee the delivery of a high-quality, customer-focused service across all equine departments
* Optimise appointment scheduling by working closely with clinical and administrative teams to ensure best use of staff and resources
* Support the smooth daily running of administrative operations, ensuring efficient flow of appointments between teams
* Ensure clear, effective communication between clinical and administrative staff at all times
* Act as a deputy for the Administrative Manager when required
Team Leadership & Development * Train, mentor and support a growing, multi-skilled client coordination team
* Communicate policy and procedural changes clearly and effectively
* Support sickness absence management, training plans and professional development
* Contribute positively to a culture of continuous improvement
Systems, Compliance & Quality * Support the implementation, training and optimisation of new and existing management systems
* Advise on system improvements and future training needs
* Prepare and maintain documentation for external quality assurance and inspection schemes
* Ensure full compliance with administrative legislation, data protection and organisational procedures
Financial & Client Account Management * Support the management of aged debt and advise on progress when required
* Work proactively with the team to prevent the accumulation of outstanding debt
* Liaise with insurance providers and external debt collection agencies where necessary
* Assist with reconciling daily and monthly accounts, banking procedures and invoicing
* Ensure transparent, competitive and user-friendly pricing and costing systems
Client Experience & Reputation * Embed a strong customer service ethos across all teams
* Ensure client satisfaction from admission through to discharge
* Uphold client confidentiality in line with GDPR and data protection legislation
* Contribute to maintaining and enhancing the organisation’s reputation with clients, referring professionals, students and the wider public
* Support marketing initiatives, including website content and promotional materials, when required
Knowledge, Skills & ExperienceEssential * Extensive experience in administrative or client services operations
Hours: Full-time
Salary: £28,000 - £30,000 Per annum
Job Summary We are recruiting on behalf of a large, well-established equine clinical and teaching facility based in Hatfield. This role is responsible for overseeing the delivery of a first-class, customer-focused service for equine clients, while managing and developing a busy administrative team.
The successful candidate will support the wider strategic objectives of the organisation across clinical services, education and research, ensuring operational efficiency, excellent communication and outstanding client experience.
Key ResponsibilitiesService & Operations Management * Coordinate and oversee the delivery of a high-quality, customer-focused service across all equine departments
* Optimise appointment scheduling by working closely with clinical and administrative teams to ensure best use of staff and resources
* Support the smooth daily running of administrative operations, ensuring efficient flow of appointments between teams
* Ensure clear, effective communication between clinical and administrative staff at all times
* Act as a deputy for the Administrative Manager when required
Team Leadership & Development * Train, mentor and support a growing, multi-skilled client coordination team
* Communicate policy and procedural changes clearly and effectively
* Support sickness absence management, training plans and professional development
* Contribute positively to a culture of continuous improvement
Systems, Compliance & Quality * Support the implementation, training and optimisation of new and existing management systems
* Advise on system improvements and future training needs
* Prepare and maintain documentation for external quality assurance and inspection schemes
* Ensure full compliance with administrative legislation, data protection and organisational procedures
Financial & Client Account Management * Support the management of aged debt and advise on progress when required
* Work proactively with the team to prevent the accumulation of outstanding debt
* Liaise with insurance providers and external debt collection agencies where necessary
* Assist with reconciling daily and monthly accounts, banking procedures and invoicing
* Ensure transparent, competitive and user-friendly pricing and costing systems
Client Experience & Reputation * Embed a strong customer service ethos across all teams
* Ensure client satisfaction from admission through to discharge
* Uphold client confidentiality in line with GDPR and data protection legislation
* Contribute to maintaining and enhancing the organisation’s reputation with clients, referring professionals, students and the wider public
* Support marketing initiatives, including website content and promotional materials, when required
Knowledge, Skills & ExperienceEssential * Extensive experience in administrative or client services operations
Job number 3313242
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Company Details:
Osborne Appointments
Company size: 20–49 employees
Industry: Recruitment Consultancy
Established in 1995, OA offers a complete portfolio of services providing for the occasional user of temporary and permanent services right through to...