Customer Service Account Manager
Location: London (Office-Based – NW6)
Salary: £35,000 – £40,000 + Bonus and excellent career development with this growing business
Fantastic career progression within a rapidly expanding IT Logistics business!
Our client, a leading and fast-growing Logistics IT company, is seeking an experienced Customer Service Representative to join their expanding team. This is an exciting opportunity to be part of a dynamic business at the forefront of innovation in IT Logistics.
In this role, you will act as the first point of contact for drivers and partner clients, delivering a seamless onboarding experience. You’ll manage enquiries, guide drivers through onboarding and documentation, troubleshoot issues, and ensure a professional and efficient process from start to finish.
Key Responsibilities
*Handle incoming calls, emails, and chat queries from drivers and partner clients regarding onboarding and account setup.
*Support drivers with document uploads, compliance checks, and status updates within the onboarding system.
*Liaise with internal teams to resolve escalations and ensure timely completion of onboarding milestones.
*Occasionally travel to depots to meet drivers, deliver onboarding support, and handle face-to-face issues when required.
*Deliver clear, engaging presentations on new app features to drivers, while staying highly organised in planning sessions, managing materials, and completing follow-up actions.
*Maintain accurate records of interactions and onboarding progress using CRM systems and internal tools.
*Provide proactive communication and clear updates to drivers throughout the onboarding process.
*Identify recurring issues and provide valuable feedback to the operations team to support process improvements.
About You
*Experience in customer service or operations support—ideally within logistics, recruitment, or compliance.
*Excellent written and verbal communication skills.
*Strong attention to detail with the ability to multitask in a fast-paced environment.
*Proficient in CRM systems and Microsoft Office.
*Calm, professional approach to handling escalations.
*Flexible, adaptable, and motivated, with a passion for continuous improvement and representing the business to a high standard.
What’s on Offer
*Competitive salary of £35,000 – £40,000 plus bonus.
*Excellent career opportunities within a company experiencing rapid growth.
*The chance to make a real impact and build your career in the IT Logistics sector.
Ready to take the next step?
Apply now for immediate consideration and an interview!