M365 Copilot SME (3rd / 4th Line)

Sheffield | Hybrid Working
End client : Banking


We are recruiting on behalf of my client, a leading global technology services and consulting company, who are looking to engage an experienced Microsoft 365 Copilot Subject Matter Expert (SME).
This role will support a large, enterprise-scale Microsoft 365 tenant, providing senior-level operational support and playing a key role in the stability, optimisation, and adoption of M365 Copilot within a regulated environment.
Key Responsibilities*Provide 3rd / 4th Line operational support for Microsoft 365 Copilot
*Triage and resolve complex, multi-user incidents, including access issues, usage problems, and unexpected Copilot behaviour
*Perform root cause analysis across:
*Microsoft 365 Admin Centre
*Entra ID (Azure AD) & Conditional Access
*SharePoint / OneDrive permissions
*Microsoft Teams (including Teams Voice)
*Group Policy Objects (GPOs)
*Aternity and related tooling
*Deliver policy and configuration changes, including mass deployments
*Monitor service health using observability tools such as ThousandEyes and Downdetector
*Produce audit-ready documentation and operational artefacts
*Run Copilot knowledge-sharing sessions for M365 application owners
Required Skills & Experience*5–8+ years’ experience supporting Microsoft 365 at enterprise scale
*Strong hands-on expertise in:
*Microsoft Copilot
*SharePoint / OneDrive permissions
*Entra ID & Conditional Access
*Experience working within regulated environments
*Mandatory: Microsoft Teams Voice experience
Desirable Experience*Exposure to large-scale Copilot deployments (Free / M365), ideally within financial services
*Proficiency with PowerShell and Microsoft Graph API for troubleshooting and reporting
What’s our client is Offering*Hybrid working with a Sheffield base
*Opportunity to work within a global consulting-led environment
*High-impact role supporting enterprise Copilot adoption
*Collaborative, technically strong team
If you’re a senior M365 professional with strong Copilot expertise and enjoy working in complex enterprise environments, apply now or message me directly for a confidential discussion.