Vacancy Title: Telesales Executive
Location: Normanton WF6
Salary and Benefits: £25,000 + up to £10,000 OTE
Headcount: 4
Hours of Work: Monday – Friday, 08:00 – 17:30 (1 hour lunch)
Contract Type: Permanent Reason for Vacancy: New roles


Overview


A well-established business supplies organisation is expanding and seeking Four Telesales Executives to join its Normanton office. This is a business-to-business role focused on developing existing accounts, reactivating dormant customers, and generating some new business, primarily via outbound telephone calls. You’ll be part of a supportive team environment, with training provided and clear structure around progressing opportunities internally.


Team and Working Environment


• Office-based role within the Normanton sales office.
• Working within a team of approximately 10 staff.
• The business is large and continuing to grow, offering potential for progression (a good question to explore at interview).
• Training will be provided.


Key Responsibilities


• Make outbound quality calls to existing, dormant, and prospective customers to drive sales.
• Develop existing accounts to maximise revenue through upselling and cross-selling across multiple product ranges.
• Re-engage dormant/lapsed accounts and rebuild spend and relationships.
• Identify opportunities for new business and account growth.
• Interpret customer requirements and present tailored solutions.
• Maintain a proactive daily plan to achieve agreed KPIs and performance expectations.
• Work collaboratively with teams such as Sales, Customer Services, Credit Control, Inventory, Marketing, Product Management, Pricing, and Transport to support customer growth and service delivery.


Sales Process Notes


• The focus is on quality calls and meaningful customer conversations rather than pure call volume targets.
• There is some new business element, however the role is mainly centred around current and dormant accounts (including upselling).
• Once a customer shows interest and the opportunity is identified/qualified, it is passed to the wider sales team for next-stage development.
Growth and Business Update
• The company has recently acquired another business supplies organisation.
• Part of this role will involve introducing Vow/EVO to customers from the acquired business and supporting conversion and growth within that customer base.


Person Specification


• Essential: experience in telesales, B2B sales, or account management.
• Confident communicator with a natural flair for sales and an active listening style.
• Resilient, consistent, and target-driven, with the ability to maintain momentum over time.
• Able to build trust and strong relationships without face-to-face contact.
• Organised and proactive, with the ability to structure and manage your day effectively.


Desirable


• Experience working closely with internal departments involved in day-to-day customer management (Sales, Customer Services, Credit Control, Inventory, Marketing, Pricing, Transport, etc.).
• Ability to monitor customer performance and identify growth opportunities.
• Experience targeting new areas for development and increasing account penetration.