Customer Service Administrator Leatherhead, Surrey
Up to £27,000 + excellent benefits
Monday to Friday | 9am – 5pm
Our well-established and growing client, based in brand-new modern offices in Leatherhead, is looking to recruit a Customer Service Administrator to join their expanding team.
This is an exciting opportunity to join a company that is going from strength to strength and genuinely invests in its people, offering excellent training, development, and long-term career progression.
The RoleAs a Customer Service Administrator, you will play a key role in delivering a high-quality service to customers, supporting them through enquiries and service-related issues with professionalism and empathy.
Your responsibilities will include:
*Handling customer enquiries via telephone and email
*Maintaining and updating customer records within internal systems
*Proactively contacting vulnerable customers to provide support during power loss incidents
*Accurately logging all customer interactions
*Liaising with customers and sub-contractors to coordinate delivery of works
*Coordinating compensation payments in line with industry standards
*Taking ownership of service-related issues and resolving them confidently
*Handling sensitive situations with empathy and professionalism
*Assisting with the preparation of regular reports
*Ensuring all enquiries are handled in line with legislation, regulations, and customer care standards
*Providing administrative support through the asset adoption process
Skills & Experience Required*Strong customer service and communication skills
*Excellent attention to detail and accuracy
*Ability to multitask and adapt in a fast-paced environment
*Experience checking documentation and data accuracy
*Good working knowledge of Microsoft Word and Excel (advantageous)
Benefits*26 days holiday, rising to 27 days after 3 years and 28 days after 5 years
* (plus the option to buy or sell up to 3 days per year)
*Annual bonus
*Enhanced pension scheme
*Private medical insurance
*Life insurance
*Comprehensive company training and development programmes
*Employee Rewards Portal with exclusive discounts
*Flexible benefits including Cycle to Work and EV salary sacrifice schemes
*Enhanced family-friendly benefits, including maternity, paternity, and fertility treatment support
*One paid volunteering day per year
Why Apply?You’ll be joining a supportive, forward-thinking organisation that values its employees and provides real opportunities for growth and development in a stable and rewarding environment.