VIP/WHITE GLOVE IT SUPPORT ENGINEER
other jobs vertex-it-solutions
Added before 2 Days
- England,London,City of London
- Full Time, Permanent
- £50,000 - £60,000 per annum
Job Description:
Our client is recruiting for Client Site Services Engineers to support their prestigious Hedge Fund/Asset & Wealth Management customers in Pall Mall/Mayfair areas.
You must have a proven track record providing VIP, White glove support for an enterprise level userbase in either the legal or financial services industries.
Will be rejected if you do not have this
5 days on client sites Permanent Positions
The Client Site Services Engineer will serve their clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.
Position Overview
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required.
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation.
The Client Site Services Engineer will serve their clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.
Experience
2+ years resent experience providing support for an enterprise level userbase in either the legal or financial services industries
3+ years providing end-user support for current PC desktop and application software.
3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment
3+ years providing end-user support for current suite of Microsoft applications and management software
Please get intouch for full details
You must have a proven track record providing VIP, White glove support for an enterprise level userbase in either the legal or financial services industries.
Will be rejected if you do not have this
5 days on client sites Permanent Positions
The Client Site Services Engineer will serve their clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.
Position Overview
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required.
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation.
The Client Site Services Engineer will serve their clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.
Experience
2+ years resent experience providing support for an enterprise level userbase in either the legal or financial services industries
3+ years providing end-user support for current PC desktop and application software.
3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment
3+ years providing end-user support for current suite of Microsoft applications and management software
Please get intouch for full details
Job number 3321557
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The world of IT is currently going through the biggest change in its history. The emergence of Cloud Technology is key to this change and with this co...