Join Truespeed as a Customer Care Representative and deliver outstanding customer service in a fast-growing broadband provider, supporting customers across phone, email, chat and social channels.
Customer Care Representative
Bath, BA2 3DP – Hybrid working
*40 hours per week
*Permanent position
*£26,500 – £28,000 (DOE)
Please Note: Applicants must be authorised to work in the UK
Truespeed is a rapidly expanding full-fibre broadband provider, focused on delivering ultrafast, reliable connectivity to communities across the UK. With customer experience at the heart of everything they do, Truespeed prides itself on transparency, innovation and putting customers first at every stage of their journey.
The Role
As a Customer Care Representative, you’ll be the first point of contact for customers, delivering a professional, empathetic and solution-focused service. You’ll manage queries across multiple channels while taking full ownership of customer issues through to resolution.
Key Responsibilities:
*Handle customer enquiries via email, telephone, live chat and social media
*Take ownership of customer queries, from product information to complaint resolution
*Aim to resolve issues at the first point of contact wherever possible
*Manage and resolve complaints within agreed timescales
*Contact customers to book installations and explain processes clearly
*Improve customer satisfaction by owning cases end-to-end
*Contribute to the continuous improvement of customer service processes
*Share information and update internal knowledge management systems
*Work collaboratively with colleagues to ensure excellent customer outcomes
*Undertake any reasonable duties to support a positive customer experience
The Ideal Candidate
You’ll be a friendly, proactive customer service professional who enjoys helping people and delivering exceptional service. You’ll be confident communicating with a wide range of customers and motivated by finding solutions. About you:
*Experience in a B2C customer service environment (call centre, retail or similar)
*Proven ability to handle customer complaints through to resolution
*Confident verbal and written communication skills
*Comfortable using Microsoft Office
*Ability to explain technical or complex information clearly
*Strong listening and problem-solving skills
*Empathetic, adaptable and professional approach
*Proactive attitude with a willingness to learn
*Positive, approachable team player
Benefits:
*25 days’ holiday plus bank holidays
*Hybrid working
*Health, lifestyle and financial wellbeing benefits, including 24/7 online GP access
*Pension scheme
*Life insurance
*Career development and progression opportunities
*Free onsite parking
How to apply for the role:
If you have the skills and experience required for this position, click "apply" today, and you will be directed to the company website to submit an application form.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Customer Service Advisor, Customer Support Advisor, Contact Centre Advisor, Call Centre Agent, Customer Experience Advisor, Customer Relations Officer, Customer Success Representative, Client Services Advisor, Helpdesk Advisor, Customer Support Executive