We’re supporting a well-established Ipswich-based business working with global clients. Their work sits across claims/recoveries, reporting and risk insight, and they’re investing heavily in new technology and data-led solutions, so it’s a great time to join.
This Account Manager role supports the Senior Account Managers and acts as a key link between clients and internal operational/software teams. It’s a fast-paced role with lots of moving parts, so strong organisation and attention to detail are essential.
What you’ll be doing as Account Manager
*Supporting the Account Managers to look after a portfolio of clients and keep relationships running smoothly
*Helping onboard new clients and making sure everything is set up properly from day one
*Co-ordinating day-to-day client requests, queries and updates, and making sure actions are followed through
*Producing regular client reports and supporting meetings (pulling together figures, updates and insights)
*Keeping client information, processes and systems up to date and accurate
*Acting as the link between clients and internal teams to ensure work is delivered on time and to expectation
*Supporting invoicing/admin tasks and helping keep things organised and compliant
What we’re looking for from the Account Manager:
*Previous experience in a Client Relationship lead role
*Naturally organised and able to manage a busy workload without missing the detail
*Strong attention to detail and pride in getting things right
*Confident building relationships with clients - friendly, professional and credible
*Clear communicator (email, phone and video calls)
*Takes ownership and follows tasks through to completion
*Happy working to processes, and improving them where needed
*Comfortable with systems, reporting and Excel (an interest in dashboards/tech is a bonus)
*A team player who can also work well independently
Hybrid (approx. 2-3 days office)