Be the voice of a trusted UK specialist where exceptional customer service truly matters.

Pertemps are currently working with a well-established and respected provider of fire detection and electronic security solutions across the UK. Due to continued growth, they are seeking a professional Call Handler / Administrator to join their team in Knaresborough on a temp-to-perm basis.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys delivering high-quality customer service, and wants long-term career stability within a growing business.

Role Overview:

Position: Call Handler / Admin & Customer Service
Location: Knaresborough
Working Hours:
*Monday to Friday
*08:30am – 17:00pm
*Early finish Friday at 4:30pm
Hourly Rate: £13.50 per hour
Contract: Temp to Perm (after 15 weeks)
No weekend working

As a Call Handler with a strong customer service focus, you will act as the first point of contact for customers, engineers, and internal teams. You will play a vital role in ensuring all enquiries are handled professionally, accurately, and efficiently while providing consistent, high-quality customer service at all times.

This role combines inbound call handling with administrative coordination, making it ideal for candidates with strong communication, organisation, and multitasking skills.

Key Responsibilities:Customer Service & Call Handling *Deliver excellent customer service by handling inbound calls, emails, and online enquiries
*Accurately log customer requests, issues, and service calls into CRM or job management systems
*Provide clear, professional information regarding services, appointments, and procedures
*Prioritise urgent and emergency calls, escalating where necessary
*Follow up with customers to ensure resolutions and satisfaction
*Maintain a consistently high customer service standard across all interactions
Administrative & Operational Support: *Update and maintain customer records with attention to detail
*Prepare and distribute service documentation, quotations, and acknowledgements
*Support engineer scheduling and service coordination
*Assist with purchase orders, invoicing, and basic billing queries
*Maintain organised electronic and paper filing systems
*Draft internal and external correspondence as required
Team Collaboration: *Liaise with engineers, operations, and sales teams to support effective service delivery
*Communicate job updates clearly between field teams and customers
*Assist with information gathering for compliance and reporting requirements
?? Skills & Experience Required *Proven experience in customer service, call handling, or office administration
*Confident and professional telephone manner
*Excellent verbal and written communication skills
*Strong organisational and time-management abilities
*Ability to manage multiple priorities calmly and efficiently
*Competent with Microsoft Office (Outlook, Word, Excel)
*Ability to learn CRM and service scheduling systems quickly
? Desirable Experience *Previous experience as a Call Handler or Customer Service Administrator
*Experience using CRM or job management systems
*Knowledge of the fire and security industry (beneficial but not essential)
?? Personal Attributes *Friendly, reliable, and proactive
*Strong problem-solving skills with high attention to detail
*Team player who can also work independently
*Able to handle confidential and sensitive information professionally
*Passionate about delivering outstanding customer service

Pertemps - Leeds Branch