Customer Service Representative
Hybrid 2 days Wrexham 3 days home
A Wrexham based dynamic, growth-focused organisation dedicated to providing best-in-class warehousing, logistics, and supply chain solutions across the UK and Europe. The company offices are based in Wrexham, North Wales.
We are seeking a Customer Service Representative to join our team, reporting to the Customer Service Manager.
Qualifications / Skills Candidates should have great communication skills, keen attention to detail, and be able to work on their own initiative as well as part of a team. This predominantly admin-based role would suit an enthusiastic candidate who is detail oriented, proactive and passionate about assisting customers through their ordering process. Strong organisational skills and the ability to multitask and prioritise workload is essential.
The applicant should ideally have experience in duties listed below and be able to use the reporting packages.
Key Responsibilities:
· Liaising with UK & EU Customers / Franchisees
· Customer Quote & Order Processing via Soleil online platform or email
· Dealing with customer enquiries such as order and stock related issues
· Transport Booking and liaising with nominated transport partners and courier services
· Liaising with our Warehouse & External Partners
· Dealing with Customer Complaints
· Processing Customer Orders, Invoices, Returns and Credit Notes
· General Admin / Internal Data Maintenance
Desirable Qualities
· Experience with Sage X3
· Experience with Microsoft 365 including Outlook, Excel and Teams
· Basic customs knowledge (Export / Import)
· Basic knowledge of international freight / shipping
· Experience of working with customers outside of the UK
Why Join Us?
· A supportive and collaborative work environment.
· Hybrid working model (onsite 2 days per week in Wrexham office).
· Competitive salary and benefits package.
Hours:
37.5 hours a week
9am to 5pm Monday to Thursday (half an hour lunch break)
8am to 4pm Friday (half an hour lunch break)
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
*Casual dress
*Company events
*Company pension
*Enhanced maternity leave
*Free flu jabs
*Free parking
*Health & wellbeing programme
*On-site parking
*Work from home
Education:
*Certificate of Higher Education (required)
Experience:
*Customer Service: 5 years (required)