Owen Reed is looking for a Document Production Technician for a top law firm in Newcastle.
This is an excellent opportunity to join a highly motivated Document Production team within a modern Newcastle Hub, working closely with colleagues across both Newcastle and London offices. The role offers a hybrid working model, with 2 days in the office and 2 days working from home each week, 1 day flexible and core working hours Monday to Friday.
You will play a key role in delivering high-quality, business-critical documentation, working independently while also collaborating closely with a wider national team.
The RoleAs a Document Production Technician, you will provide professional, accurate and timely document support in a fast-paced professional services environment, ensuring all work meets strict quality, formatting and deadline requirements.
Key ResponsibilitiesTechnical Expertise• Produce, amend and format lengthy and complex documents with speed and accuracy, in line with house style
• Proofread all documentation for spelling, grammar, formatting, presentation and sense
• Act as a highly knowledgeable user of Microsoft Word, PowerPoint, Excel, Visio and Outlook (2016)
• Proactively develop technical skills, including working towards Microsoft Office Specialist (MOS) qualifications
• Apply creative thinking to redesign PowerPoint layouts and resolve document-related issues
• Troubleshoot and resolve corrupt and complex documents
• Collaborate with team members to ensure deadlines and quality expectations are consistently met
Administrative Support• Maintain and update the DP team tracker and BigHand workflow
• Log incoming work accurately and ensure correct saving, tracking and return of documents
• Ensure appropriate communication with requestors at all stages of work delivery
• Attend and contribute to operational meetings
• Provide ad-hoc support including scanning and photocopying when required
Professional & Team Support• Proactively clarify instructions and deadlines with fee earners and managers
• Respond to internal and external enquiries professionally and courteously
• Support team members and provide cover when required
• Ensure effective handover of work between shifts
• Build strong working relationships across teams and locations
General Approach• Demonstrate a positive, proactive and ’can-do’ attitude
• Take initiative in resolving document challenges and sharing best practice
• Show flexibility to meet business needs, including occasional shift changes with notice
• Maintain excellent reliability, punctuality and professionalism
• Work confidently both independently in the office and remotely with colleagues via phone and Zoom
Skills & Experience Required• Proven document production experience within a fast-paced professional services environment
• Strong experience working with templates and strict house styles
• Exposure to lengthy, scanned and corrupt documents
• Typing speed of 65 wpm or above, with proficiency in audio and copy typing
• Advanced user of Microsoft Word, PowerPoint, Excel and Visio (2016)
• Experience using PDF Docs, Adobe Pro and DocXTools
• Excellent attention to detail and accuracy
• Ability to work under pressure and meet tight deadlines
• Strong communication, organisation and client care skills
• Proactive, solutions-focused mindset with strong problem-solving ability
• MOS Word Expert qualification essential (additional MOS qualifications desirable)
• A collaborative team player with confidence and professional judgement
• Flexibility to work outside core hours when required to meet client deadlines