Wise May are looking for a Customer Support Executive to work as part of a Customer Service Team for a Membership organisation. The role will involve being the first point of contact to the organisations membership queries and providing an excellent member experience.
Hybrid working 3 days in the Office, 2 days working from home.
Customer Support Executive Duties:
*Responding to member enquiries over phone phone, via email and other channels
*Providing clear and accurate support on standards, products and services
*Retention of potential leavers
*Follow the internal escalation process where a query requires more complex technical support
*Act as a voice of the member, championing their needs and priorities to the wider business
*Support internal projects with member knowledge, outbound calling and inbound response handling when required
Customer Support Executive Skills:
*Proven Customer Service experience
*A positive outlook and can-do attitude
*Excellent communication skills
*High levels of empathy
*Strong analytical abilities to troubleshoot and resolve customer issues effectively
Customer Support Executive Benefits:
*25 days holiday (buy up to 5 days holiday)
*Up to 12% employer Pension contribution
*Access to GP clinic
*Life Insurance
*Eye care
*up to 2 moving house days
*Private dental scheme
*Private healthcare
*Cycle to work scheme
*Season ticket loan
*Family travel insurance
*Gym membership