Working in the office in Bromley 3 days per week and working from home 2 days per week.
To provide a seamless local service delivery through a customer-focused, personalised service of high quality and efficiency that reflects and meets the needs of the managers and service user
*Answer all enquiries in a timely, courteous and professional manner, making effective use of the Council IS systems as appropriate.
*Actively listen to callers to assess and clarify the needs of the customer.
*Provide the customer with the most up-to-date information.
*Deal with high number of inbound and outbound phone calls, e-mails and internet enquiries.
*Put referrals on the system received from the police and via an online portal.
*Upload documents onto case files.
*Use the councils in house Liquid Logic and EHM system.
*Be able to use Microsoft Outlook and respond to emails in a professional manner.
*Must have experience of working as a business support officer previously within a local authority, experience working in a mash team a bonus.
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