Customer Debt Specialist
We are working with an industry leading client on the lookout for a motivated and resilient Customer Debt Specialist to join their team in Warwick. This role is key to supporting both their customers and the business by managing customer debt, recovering overdue invoices, and delivering positive outcomes through professional and effective customer engagement.
You’ll be responsible for contacting customers, navigating challenging conversations, and negotiating payment solutions, while working closely with internal teams and external partners. This is a fast-paced, target-driven role that would suit someone who enjoys problem-solving, building rapport, and making a real impact.
Key Responsibilities:
*Proactively contact customers to resolve overdue invoices, handling objections confidently and professionally
*Negotiate and agree payment plans where appropriate, ensuring compliance with company policy
*Work with third-party partners such as Debt Collection Agencies and Legal partners to support debt recovery
*Follow established policies, processes, and procedures, while identifying opportunities to improve how the business works
*Maintain accurate and up-to-date customer records to provide clear visibility across the business
*Respond to customer queries and call-backs in a timely and professional manner
*Escalate complex queries or issues that may prevent debt recovery
*Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed
*Manage your allocated stage of the debt journey and prepare accounts for progression where required
*Keep your Team Lead informed of risks, issues, or emerging trends
*Report key performance indicators on a monthly basis
Key Skills, Experience & Knowledge:
*Experience in debt collection and/or a customer service environment
*Strong communication skills, with the ability to engage customers and handle challenging conversations
*Confident objection-handling and negotiation skills
*Resilient, hard-working, and comfortable working in a target-driven environment
*Well organised, with strong attention to detail and the ability to prioritise workload effectively
*Proactive and able to use initiative to drive activity
*A strong team player who contributes to shared goals and KPIs
*Ability to identify opportunities to improve processes and customer outcomes
Desirable:
*Experience working within a debt collection team
*Knowledge of SAP and Salesforce
Shift Pattern:
Working on a rotating 7-week schedule with shifts of:
*8:00am – 4:30pm – 1 week
*8:30am – 5:00pm – 5 weeks
*11:30am – 8:00pm – 1 week
This role will also work one Saturday out of every seven (9:00am – 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.
Our client looks for people who are open minded, embrace new ways of working, step out of their comfort zone and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our client’s daily life, and they want to share that with you!
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.