Collections Negotiator

Northampton (office based within 15 mile radius - Fully remote if over 20 miles of Northampton)

£22,000 + uncapped commission

35 hour week on a 3-weekly rotation

This role sits within our clients contact centre and involves managing inbound and outbound customer calls related to account resolution.

The position focuses on negotiating suitable payment arrangements, answering queries, and updating case records accurately. The role is target-driven and requires a strong focus on customer service, compliance, and performance.

Key Responsibilities:
*Handle high volumes of inbound and outbound calls professionally and efficiently
*Negotiate appropriate payment solutions while meeting call and performance targets
*Accurately update case management systems within agreed timescales
*Adhere to all data protection, regulatory, and compliance requirements
*Identify and appropriately support vulnerable customers, escalating when necessary
*Communicate clearly and calmly with customers, including in challenging situations
*Work collaboratively within the team to support overall performance and efficiency


Skills & Experience:
*Strong verbal and written communication skills
*Ability to remain calm and professional under pressure
*Target-driven with experience working to KPIs
*Self-motivated and able to work in a fast-paced, high-volume environment
*Good attention to detail and accurate record-keeping
*Resilient to collections and complaints handling
*Previous collections experience is highly desirable, alternatively experience working in a contact centre, high call volume or KPI driven role.


Additional Info:
*3 weekly shift rotation:
Week 1 – Monday 8am-15:30pm, Tuesday to Friday 8am–14:30pm & Saturday 9am–13:00pm.

Week 2 – Monday – Friday 09:30am–17:00pm

Week 3 – Monday – Friday 11:30-19:00pm
*On site parking
*Uncapped Commission structure
*+ Pension, Health Cash Plan, Employee assistance programme