About the Role
KT & Coe Recruit are recruiting an Operations Coordinator to join our growing team based in Norwich.
This is a key role responsible for coordinating projects and day-to-day operations, ensuring activities are delivered safely, efficiently, on time, and within budget. You will work closely with internal teams, clients, suppliers, and contractors, playing a vital role in maintaining high operational standards and an excellent customer experience.
Key Responsibilities
*Coordinate all company projects and operations in line with internal procedures and relevant legislation
*Ensure compliance with Health, Safety, Quality, Environmental and Legal (HSSEQ) requirements
*Manage client relationships from initial enquiry through to project completion, ensuring a customer-focused approach
*Log enquiries, prepare and issue quotations, and actively manage opportunities to secure business
*Track project and operational costs, issue invoices, and monitor incoming and outgoing payments
*Monitor supplier invoices for accuracy, approval, and timely payment
*Manage logistics and scheduling to support efficient project and operational delivery
*Maximise revenue and gross margin across all projects and operations
*Manage contractors, suppliers, and service providers, ensuring all documentation is current and approved
*Maintain accurate operational and project documentation
*Support management reporting and operational reviews
*Assist with QMS development, training, supplier assessments, and continual improvement initiatives
*Coordinate supply chains, stock control, stock takes, and equipment certification
*Provide out-of-hours operational support on a rotational basis
*Attend client meetings and site visits where required
Skills, Experience & Attributes
Essential
*Experience in operations, logistics, coordination, or project support roles
*Strong organisational skills with excellent attention to detail
*Commercial awareness, including cost tracking and margin control
*Ability to manage multiple priorities in a fast-paced environment
*Strong communication and stakeholder management skills
*Customer-focused with a commitment to service excellence
Desirable
*Experience working with suppliers, contractors, or service partners
*Knowledge of supply chain coordination or logistics operations
Personal Profile
*Proactive, organised, and adaptable
*Calm and effective under pressure
*Confident working across multiple departments
*Strong problem-solving and decision-making skills