Accounts Handler – Personal LinesLocation: London (N3)
Salary: £25,000 – £35,000 per annum (DOE)
Job Type: Permanent
Start Date: ASAP
Ribble Recruitment is assisting a well-established insurance brokerage with the appointment of an Accounts Handler – Personal Lines. Ribble Recruitment is managing candidate sourcing, screening, and the initial stages of the recruitment process.
This is an excellent opportunity for an experienced Personal Lines professional to join a growing business where you will play a key role in supporting clients and ensuring their insurance needs are met through high-quality service and technical expertise.


The RoleYou will act as a key point of contact for clients, working closely with underwriters and internal colleagues to deliver tailored insurance solutions. The role requires strong attention to detail, excellent communication skills, and a solid understanding of personal lines insurance products and regulatory requirements.


Key ResponsibilitiesClient Relationship Management*Build and maintain strong client relationships, acting as the primary point of contact for enquiries and requests
*Understand clients’ insurance needs and provide appropriate advice and solutions
Policy Management*Handle policy enquiries, mid-term adjustments, and renewals
*Ensure accuracy of policy documentation, endorsements, and certificates of insurance
*Liaise with underwriters to negotiate and secure suitable coverage terms
Risk Assessment and Analysis*Analyse client risk profiles to identify gaps and opportunities for improved coverage
*Stay up to date with industry trends, emerging risks, and regulatory changes
Compliance and Regulation*Ensure policies comply with industry regulations and contractual obligations
*Keep clients informed of regulatory changes and their potential impact
Documentation and Reporting*Maintain accurate and well-organised electronic client files
*Prepare and issue reports relating to clients’ insurance portfolios
Business Development Support*Identify opportunities for upselling and cross-selling appropriate insurance products
*Support wider business growth initiatives alongside colleagues
Knowledge, Training, and Quality Assurance*Maintain strong knowledge of insurance products and best practice
*Participate in ongoing training and professional development
*Conduct peer quality checks on documentation to minimise errors and improve efficiency
Additional Duties*Undertake other reasonable duties as required to meet business needs


Essential Experience and Skills*Strong knowledge of insurance products, underwriting principles, and industry regulations
*Proven experience within Personal Lines insurance
*Excellent communication and interpersonal skills
*High level of accuracy and attention to detail
*Strong problem-solving and analytical abilities
*Ability to work effectively as part of a team
*Proficiency in Acturis and Microsoft Office
*Commitment to ethical business practices and compliance standards