Customer Service Coordinator
other jobs Insight Select Ltd
Added before 1 Days
- England,London,City of London
- Full Time, Temporary
- £17 per hour
Job Description:
Customer Service Executive | £17.00 per hour PAYE | Temporary | East London
My client, a leading organisation within the property sector, is seeking a Customer Service Executive to join their busy team on a temporary basis. This is a hands-on coordination role with supervisory responsibilities, supporting the delivery of an excellent customer experience from handover through to the end of the warranty period.
Responsibilities
*Dealing with customer enquiries from purchasers, tenants, agents, and housing associations.
*Coordinate remedial works with contractors, ensuring all defects raised within the warranty period are logged, monitored, and completed to agreed timescales.
*Maintain and update operative planners and ensure accurate scheduling at all times.
*Provide regular updates to customers and stakeholders, conducting follow-up calls once works are completed.
*Ensure processes and procedures are followed consistently to deliver a proactive and high-quality customer journey.
*Champion all customer service software systems, supporting development, rollout, and user training.
*Chase contractors for outstanding updates and ensure deadlines are met
Skills
*Experience in a customer service role.
*Strong stakeholder management experience across a range of customer groups.
*Competent in all Microsoft Office applications (Excel, Word, PowerPoint).
*Highly organised with strong time-management skills and attention to detail.
*Ability to lead, motivate, and support a small team.
Package
*£17.00 per hour
*Temporary
*Monday – Friday 8.30am - 5.30pm
My client, a leading organisation within the property sector, is seeking a Customer Service Executive to join their busy team on a temporary basis. This is a hands-on coordination role with supervisory responsibilities, supporting the delivery of an excellent customer experience from handover through to the end of the warranty period.
Responsibilities
*Dealing with customer enquiries from purchasers, tenants, agents, and housing associations.
*Coordinate remedial works with contractors, ensuring all defects raised within the warranty period are logged, monitored, and completed to agreed timescales.
*Maintain and update operative planners and ensure accurate scheduling at all times.
*Provide regular updates to customers and stakeholders, conducting follow-up calls once works are completed.
*Ensure processes and procedures are followed consistently to deliver a proactive and high-quality customer journey.
*Champion all customer service software systems, supporting development, rollout, and user training.
*Chase contractors for outstanding updates and ensure deadlines are met
Skills
*Experience in a customer service role.
*Strong stakeholder management experience across a range of customer groups.
*Competent in all Microsoft Office applications (Excel, Word, PowerPoint).
*Highly organised with strong time-management skills and attention to detail.
*Ability to lead, motivate, and support a small team.
Package
*£17.00 per hour
*Temporary
*Monday – Friday 8.30am - 5.30pm
Job number 3330908
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Company Details:
Insight Select Ltd
At Insight Select, people are our business. We pride ourselves on matching energetic and enthusiastic business professionals to their career goals. We...