Sales & Customer Support Agent
other jobs Downtown Recruitment
Added before 1 Days
- England,South East,Buckinghamshire
- Full Time, Permanent
- £28,000 - £30,000 per annum
Job Description:
Sales & Customer Support Agent
We are recruiting a Sales & Customer Support Agent to join a growing business specialising in automotive and marine electrical components and accessories. This is a varied, customer-facing role within a small but fast-paced team, handling both pre- and post-sales enquiries.
The successful candidate will develop a strong understanding of DC battery systems and associated equipment in order to confidently advise customers. A technically minded approach and genuine interest in how products work are essential, with full training provided.
Role Details
*Position: Sales & Customer Support Agent (Permanent)
*Hours: Monday to Friday, 9:00am – 5:00pm
*Salary: £28,000 – £30,000 per annum (dependent on experience)
*Benefits:
*Group Life Assurance
*Health Cash Plan
*10% Employer Pension Contribution
*25 days annual leave
*Discretionary annual bonus
*Reporting to: Sales & Marketing Manager
Key Responsibilities
Customer Support & Administration
*Respond to customer enquiries via phone, email, and live chat
*Liaise with couriers to resolve delivery queries
*Process order amendments, returns, refunds, and warranty claims
*Manage customer accounts with professionalism and efficiency
Sales & Technical Support
*Provide pre-sales product advice and technical guidance
*Recommend suitable products based on customer requirements
*Perform basic technical calculations where required
*Take customer orders and card payments over the phone
*Prepare quotations and proforma invoices
*Support customers with post-sales technical queries
Person Specification
Qualifications
*GCSEs (or equivalent) with good passes in English, Maths, and at least one Science subject
Skills & Attributes
*Confident and professional communicator, particularly over the phone
*Technically minded with the ability to understand and explain products
*Strong attention to detail with good numeracy skills
*Well-organised, conscientious, and able to work effectively in a small team
*Energetic, proactive, and able to manage multiple tasks in a busy environment
*Strong written and verbal English skills
*Proficient in Microsoft Office applications
Experience
*Previous customer support or customer-facing experience, ideally within a technical or product-led environment
A genuine interest in technology and understanding how things work is essential for success in this role.
We are recruiting a Sales & Customer Support Agent to join a growing business specialising in automotive and marine electrical components and accessories. This is a varied, customer-facing role within a small but fast-paced team, handling both pre- and post-sales enquiries.
The successful candidate will develop a strong understanding of DC battery systems and associated equipment in order to confidently advise customers. A technically minded approach and genuine interest in how products work are essential, with full training provided.
Role Details
*Position: Sales & Customer Support Agent (Permanent)
*Hours: Monday to Friday, 9:00am – 5:00pm
*Salary: £28,000 – £30,000 per annum (dependent on experience)
*Benefits:
*Group Life Assurance
*Health Cash Plan
*10% Employer Pension Contribution
*25 days annual leave
*Discretionary annual bonus
*Reporting to: Sales & Marketing Manager
Key Responsibilities
Customer Support & Administration
*Respond to customer enquiries via phone, email, and live chat
*Liaise with couriers to resolve delivery queries
*Process order amendments, returns, refunds, and warranty claims
*Manage customer accounts with professionalism and efficiency
Sales & Technical Support
*Provide pre-sales product advice and technical guidance
*Recommend suitable products based on customer requirements
*Perform basic technical calculations where required
*Take customer orders and card payments over the phone
*Prepare quotations and proforma invoices
*Support customers with post-sales technical queries
Person Specification
Qualifications
*GCSEs (or equivalent) with good passes in English, Maths, and at least one Science subject
Skills & Attributes
*Confident and professional communicator, particularly over the phone
*Technically minded with the ability to understand and explain products
*Strong attention to detail with good numeracy skills
*Well-organised, conscientious, and able to work effectively in a small team
*Energetic, proactive, and able to manage multiple tasks in a busy environment
*Strong written and verbal English skills
*Proficient in Microsoft Office applications
Experience
*Previous customer support or customer-facing experience, ideally within a technical or product-led environment
A genuine interest in technology and understanding how things work is essential for success in this role.
Job number 3332630
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metapel
Company Details:
Downtown Recruitment
Company size: 5–9 employees
Industry: Recruitment Consultancy
Downtown Recruitment, established in 1986 is the leading independent provider of recruitment services in the Thame area; providing Temporary, Contract...