The Company
Our client is a North East based manufactuer. Due to sustained growth they are now recruiting for a Warranty Engineer.
The Role
*You will support in the the analysis of warranty return parts to improve warranty performance and customer satisfaction.
*Ensuring company and customer 3 months in service and warranty cost targets are achieved.
*You make a significant contribution towards the improved performance of these products.
*This will involve working closely with customers, major suppliers and manufacturing.
*Coordinate 3 months in service target achievement set by company and Customer.
*Coordinate warranty cost target achievement.
*Manage parts analysis returned to site.
*Manage parts analysis of returned parts to tier supply base.
*Support NPL and safe launch for market issues.
*Proactive approach to quality improvement activities.
*Take lead with company and customers for quality improvements.
*Warranty data trend analysis and proactively feedback to team.
*Recharge warranty costs back to suppliers.
*Send all claims lists to suppliers on monthly basis.
*Manage supplier responses timely for warranty parts return.
*Respect customer deadlines.
*Support customer for warranty issues.
*Regular meetings with customer for continuous follow up and improvements.
*Support audits for warranty improvement activities.
*Support and advise on warranty issues for continuous improvements.
*Support corrective action activity for warranty issues.
*Comply with Internal processes and procedures to assure IATF 16949.
The Person
*Ideally qualified to minimum of HNC level in an appropriate discipline or equivalent level of experience.
*Have experience within a similar role, gained in a fast moving, automotive manufacturing environment.
*Self-motivated, proactive thinker and possess excellent communication, teamwork and organisational skills.
*Excellent understanding of all aspects of warranty systems and processes.
*Experiance in high volume manufacturing.
*Good IT Skills .
*Excellent understanding problem solving techniques.
*Process auditing experience, ideally including an IATF/ISO auditor qualification.
The Benefits
*You will be working for a well-established growing employer.
*An excellent salary.
*A company experiencing continued growth, expansion and investment.
*The company are fully compliant with the latest health and safety requirements for current safe working practices.