Overview
The Community Safety Officer plays a key role in promoting a safe, welcoming, and resilient environment across the Swindon Borough Council area. Working as part of a frontline team, the officer conducts high-visibility patrols, engages with residents and businesses, and supports efforts to reduce anti-social behaviour, environmental crime, and community concerns. The role combines enforcement, problem solving, and community engagement to improve quality of life for local people.
Key Responsibilities
Patrolling & Visibility
*Conduct regular foot and vehicle patrols across neighbourhoods, parks, town centres, and priority locations.
*Provide a visible and reassuring presence to deter anti-social behaviour, crime, and nuisance activity.
*Monitor hotspots and report emerging issues to supervisors and partner agencies.
Community Engagement
*Build positive relationships with residents, businesses, schools, and community groups.
*Offer advice on safety, crime prevention, and local services.
Enforcement & Compliance
*Enforce relevant local authority powers such as Public Space Protection Orders (PSPOs), littering and dog control regulations, and other environmental legislation.
*Issue fixed penalty notices where appropriate and in line with policy.
*Support investigations into anti-social behaviour, environmental offences, and community complaints.
Problem Solving & Partnership Working
*Work closely with police, housing providers, youth services, and other partners to address community safety concerns.
*Contribute to multi-agency operations targeting crime, disorder, and vulnerability.
*Assist in identifying repeat issues and developing long-term solutions.


Incident Response & Reporting
*Respond to reports of anti-social behaviour, environmental hazards, and other community safety issues.
*Record incidents accurately using council systems and provide clear written reports and statements as required.
*Escalate safeguarding concerns in line with statutory procedures.
Working Pattern & Deployment
The role requires flexibility, including evening and weekend work, to ensure coverage of key community safety hotspots and night-time economy areas. The standard working week is 40 hours, with two rest days.
Skills & Competencies
*Strong communication and interpersonal skills.
*Ability to remain calm, confident, and professional in challenging situations.
*Understanding of community safety, anti-social behaviour legislation, and local authority powers (training provided).
*Problem-solving mindset with the ability to work independently and as part of a team.
*Physically able to undertake regular patrols.
*Basic IT skills for reporting and record keeping.
Qualifications & Requirements
*Enhanced DBS check.
*Willingness to work flexible hours, including evenings and weekends.
*Experience in community safety, enforcement, security, or public-facing roles.