As a Business Development Manager, you will drive strategic growth by winning new customers across Managed Service Providers (MSPs) and enterprise organisations. You will position our client as a trusted partner delivering integration as a managed service, helping customers modernise and scale their IT operations.
This role goes beyond traditional sales. Success is built on long-term relationships, a deep understanding of customer challenges, and the ability to create lasting value. You will own the full new-business lifecycle — from identifying and engaging prospects to closing complex, high-value deals that directly support the company’s growth strategy.
Key Responsibilities
Strategic Sales & Pipeline Development
*Execute a targeted, data-led sales strategy to acquire new logos across mid-market and enterprise segments
*Identify and develop key accounts, gaining a strong understanding of their integration, outsourcing, and service management requirements
*Build and manage your own pipeline through a mix of outbound and inbound activity, including calls, email, events, and social channels
*Partner closely with marketing to qualify leads, develop account plans, and progress opportunities
Customer Engagement & Deal Management
*Lead solution-oriented presentations, demonstrations, and workshops tailored to each prospect’s business challenges and technical environment
*Position our client not simply as a technology provider, but as a strategic partner delivering integration as a fully managed service
*Navigate complex buying groups and senior stakeholders using a consultative, value-based selling approach
*Own the end-to-end sales process, from qualification through negotiation, close, and handover to delivery teams
Market Insight & Cross-Functional Collaboration
*Stay informed on industry trends, competitive offerings, and developments within SaaS, integration, and IT service management
*Share market and customer insights with marketing, product, and leadership teams to inform strategy and messaging
*Collaborate cross-functionally with Marketing, Product, Partner, and Expert Services teams to ensure customer success from day one
*Maintain accurate forecasting and pipeline management using CRM tools and established sales playbooks
What We’re Looking For
Required
*Proven experience selling managed services, outsourcing solutions, or service-led SaaS offerings
*Strong understanding of managed services business models and the value of recurring, long-term engagements
*Demonstrated ability to manage complex sales cycles involving multiple stakeholders and decision-makers
*Experience using CRM systems (e.g. HubSpot or Salesforce), LinkedIn Sales Navigator, and sales enablement tools
*Customer-focused, proactive, and solutions-driven, with strong communication and presentation skills
*A strong ownership mindset — results-oriented, decisive, and accountable
Nice to Have
*Knowledge of ITSM, SIAM, or related service delivery frameworks
Why Join Our Client
*Redefine integration sales: Be at the forefront of the shift from project-based to service-led integration delivery
*Make a real impact: Enable organisations to accelerate digital transformation through long-term, strategic partnerships
*Clear progression: Defined career paths into Senior AE or Strategic Account Manager roles
*Flexible working: Watford-based office with hybrid working options
Please note that due to the volume of applications, we can only respond to those that match these requirements.