Customer Service Administrator
Worksop

SALARY AND BENEFITS:
£12.50ph

Working Patterns:
Any 5 of 7 days, 8 hours per day with an average of 40 hours as an average working week. Between 6am and 6pm

ROLE INFORMATION:

*Proactive and reactive communication with customers
*Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required
*Liaising with planning and transport regarding late and failed deliveries as well as re-booking
*Supporting the continuous improvement of customer services department
*Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
*Contacting delivery points for follow ups.
*Debriefing site transportation system accordingly to match the paperwork received.

YOU WILL POSSESS THE FOLLOWING SKILLS
*At least two years’ experience in a similar role is essential.
*Own transport is preferable or able to get to site.
*Confident manner on the phone as you will be speaking to customers.
*Work effectively as part of a team.
*Knowledge of Microsoft Packages.
*Efficient with inputting data on to systems.
*Generating accurate and timely reports.
*Well Organised and capable of managing tasks.
*Good Numerical and IT Skills.
For this role YOU will ideally be based within a 30-minute commute of Worksop.

Please apply online with your CV and if you have any queries, please contact the office at Rapier Wakefield.