Our client, based in Banbury, provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK.
They are seeking an experienced Administrator/Customer Service person to join their dynamic and fast-paced team during this period of unprecedented growth.
The Customer Service department is one of the busiest in the business; the work carried out links all the other departments together from the warehouse through to finance and all customers.
Main Duties & Responsibilities:
*Processing customer orders on Sage200, ensuring the correct details are entered, including pricing
*Effective communication with customers to deliver excellent customer service
*Handling phone and email queries
*Liaising with customers and delivery partners to ensure timely delivery
*Liaising with the warehouse concerning stock levels
*Liaising with other internal teams as appropriate, such as sales and finance
*Arranging returns and issuing credit notes
*Invoicing customers
*Taking telephone orders and processing payments over the phone
*Adhering to customer-specific requirements
*Reporting quality issues and customer complaints to the operations manager and quality person
*To ensure that all activities associated with wholesaling operations are undertaken in compliance with Wholesaling Distribution Authorisation -WDA(H).
*To ensure compliance with Good Distribution Practices in all activities associated with purchasing, supplying and distributing medical products.
*To maintain a high standard of service to all customers.
*Highlight any changes necessary to the QMS to reflect current business practices to the line manager and/or RP
Key Skills/Previous Experience:
*Good organisational skills are essential for this role
*Previous experience in a customer service environment is essential, ideally from a medical or highly regulated industry background.
*Ability to work under pressure and prioritise workload
*Good communication skills – verbal and written
*Good computer skills
*Experience with Sage 200 or equivalent is preferred
*Ability to work as part of a close-knit team.
Additional Information:
*Please note this is a full-time, temp-to-perm role working Monday – Friday, 9 am – 5 pm, fully on-site.
*Private medical cover.
*35-hour working week.
*23 days holiday plus Bank Holidays
*Pension increase to 4% contribution after 6 months.