Location: Hatfield, Hertfordshire
Salary: £25,000 (rising to £26,000 upon successful completion of probation)
Contract: Full-time, Permanent
About the Company We’re recruiting on behalf of an award-winning, fast-growing organisation that believes great businesses are built by great people. Collaboration, inclusion, and personal growth sit at the heart of their culture — and it shows in both their results and their people-first approach.
With continued growth and exciting plans ahead, they’re now looking for a Customer Service Executive who brings energy, personality, and a genuine passion for delivering standout customer experiences.
Why Join? You won’t just be another voice on the phone — you’ll be a valued part of a team that listens, supports, and celebrates success together.
What’s on offer:
*Competitive salary with clear progression
*25 days annual leave plus bank holidays (with additional days for long service)
*Flexible benefits, including buy/sell holiday options
*Free on-site parking
*Employee Assistance Programme
The Role As a Customer Service Executive, you’ll be the first point of contact for customers, handling both inbound and outbound calls while building meaningful, long-term relationships.
Your day-to-day will include:
*Providing excellent customer support across calls, emails, and systems
*Managing and updating customer records accurately
*Supporting customers with health plan information
*Proactively engaging with warm leads and converting them into loyal customers
*Representing the brand positively in every interaction
This is a dynamic role that blends customer care with light sales — perfect for someone who enjoys variety, conversation, and making a real difference.
What We’re Looking For You don’t need to tick every box, but experience in the following will set you up for success:
*Customer service and sales experience
*Confident, clear communication skills
*Ability to handle objections calmly and professionally
*Strong organisation and attention to detail
*Experience using CRM systems and MS Office
*A professional approach to handling customer complaints
We’re looking for someone who brings both skill and personality to the role. You will be: *Personable and approachable – customers instantly feel at ease speaking with you
*Resilient and adaptable – you stay positive and composed, even on busy days
*Proactive and motivated – you take ownership and enjoy finding solutions
*Empathetic and customer-focused – you care about getting it right
*A team player – supportive, collaborative, and happy to muck in

Sound Like You? If you’re enthusiastic, self-motivated, and ready to join a business that truly values its people, we’d love to hear from you.
Apply now and take the next step in your customer service career — somewhere your personality really counts.