Customer Resolutions Team Leader
other jobs The Curve Group
Added before 1 Days
- England,East Midlands,Northamptonshire
- Full Time, Permanent
- £32,000 per annum, inc benefits
Job Description:
Customer Resolutions Team Leader & Capability Coach
Location: Northampton
Salary £32K
Full-time, permanent, office based, Monday-Friday
Must have previous collections/debt recovery experience.
We’re looking for an experienced, people-focused leader to drive excellence in our Customer Resolutions team. This pivotal role plays a key part in delivering exceptional customer outcomes, ensuring regulatory compliance, and embedding a culture of continuous improvement.
You’ll lead and coach a high-performing team, manage complex and escalated complaints, support vulnerable customers, and use insight and data to improve processes and performance. You’ll also deputise for the Customer Resolutions Manager and work closely with senior stakeholders across the business.
If you have a strong background in complaint handling, proven people management skills, and the confidence to make sound decisions in a fast-paced environment, we’d like to hear from you.
Join us and help shape a proactive, customer-first resolution service.
Location: Northampton
Salary £32K
Full-time, permanent, office based, Monday-Friday
Must have previous collections/debt recovery experience.
We’re looking for an experienced, people-focused leader to drive excellence in our Customer Resolutions team. This pivotal role plays a key part in delivering exceptional customer outcomes, ensuring regulatory compliance, and embedding a culture of continuous improvement.
You’ll lead and coach a high-performing team, manage complex and escalated complaints, support vulnerable customers, and use insight and data to improve processes and performance. You’ll also deputise for the Customer Resolutions Manager and work closely with senior stakeholders across the business.
If you have a strong background in complaint handling, proven people management skills, and the confidence to make sound decisions in a fast-paced environment, we’d like to hear from you.
Join us and help shape a proactive, customer-first resolution service.
Job number 3336468
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Company Details:
The Curve Group
The Curve Group is a leading privately-owned provider of Recruitment and HR services. Established in 2004, we deliver configurable solutions that span...