Centre Executive

Location: Swallowfield - Travel required to Brighton approx 1 per week (Travel Expenses Paid)
Hours: Full-time, 40 hours per week
Salary: £35,000 PA + benefits
An established flexible workspace provider is looking for a Centre Executive to support the day-to-day running and commercial performance of a busy centre based in Swallowfield and Brighton sites.
This is a varied, customer-facing role combining operations, sales, and team supervision, ideal for someone from a serviced office, coworking, hospitality, events, or customer service management background.
The RoleWorking closely with the General Manager, you’ll play a key role in delivering an exceptional customer experience while supporting revenue growth across coworking, meetings & events, and other non-office income streams.
You’ll act in a supervisory capacity to on-site support staff and be hands-on in ensuring the centre runs smoothly, safely, and profitably.
Key ResponsibilitiesCustomer Experience & Sales
*Deliver a high standard of customer service, driving satisfaction and retention
*Conduct professional tours and manage enquiries from first contact through to close
*Build strong relationships with customers through regular engagement and events
*Resolve customer issues promptly and professionally
Operations & Facilities
*Support the daily operation of the centre, including opening and closing
*Ensure health & safety standards and compliance are maintained
*Coordinate repairs, maintenance, and facilities issues
Commercial & KPI Support
*Support delivery of revenue and occupancy targets
*Drive "fast cash" revenue streams such as coworking and meetings & events
*Track and report on sales activity and KPIs
*Work with marketing on local campaigns to increase demand and visibility
Team Supervision
*Provide day-to-day guidance and support to on-site operations staff
*Assist with onboarding, training, and performance management
*Help ensure effective rota planning and coverage
About You*Experience in a customer-facing, operational or supervisory role
*Strong commercial awareness with confidence around sales and targets
*Calm, organised, and able to prioritise in a busy environment
*Confident communicator with a professional, customer-first approach
*Comfortable using Microsoft Office and CRM systems
*Must be able to commute to Swallowfield and Brighton