L2 Deskside Support
other jobs Searchability
Added before 3 Days
- England,West Midlands,Birmingham
- Full Time, Contract
- £140 - £150 per day
Job Description:
NEW CONTRACT ROLE - LEVEL 2 DESKSIDE SUPPORT ENGINEER | 12-Month Contract | Temp-to-Perm Opportunity | £140-150 per day | Start Date: 27th January (ASAP thereafter if not possible)
THE OPPORTUNITY
Looking for a Level 2 Deskside Support Engineer to join a client on a 12-month contract based in Birmingham. This role sits within a ticket-based support environment, supporting end users through a structured ITSM process.
It is well suited to an engineer who is confident managing their own ticket queue, delivering consistent resolutions, and providing a strong on-site user experience. There is temp-to-perm potential depending on performance.
THE ROLE
You will provide Level 2 deskside and on-site support within a ticket-driven environment, taking ownership of incidents and service requests from logging through to resolution.
Key responsibilities include:
*Providing Level 2 deskside support in a ticket-based IT support environment.
*Managing and resolving incidents and service requests within agreed SLAs.
*Troubleshooting, laptops, desktops, and peripherals.
*Performing device builds, swaps, upgrades, and replacements.
*Updating tickets with clear, accurate resolution notes.
*Escalating unresolved issues to 3rd line teams where appropriate.
*Supporting users both remotely and on-site.
*Maintaining clear technical documentation and handover notes.
TECHNICAL SKILLS / REQUIREMENTS
Essential:
*Minimum 2 years’ experience in a Level 2 Deskside Support role.
*Proven experience working in a ticket-based support environment.
*Hardware troubleshooting experience (laptops, desktops, peripherals).
*Familiarity with ITSM / ticketing tools.
*Strong communication and customer service skills.
*Ability to commute to site within 1 hour or less.
Desirable:
*Experience in enterprise IT environments.
*Exposure to Active Directory (user and group management).
*Experience supporting mobile devices (iOS / Android).
TO BE CONSIDERED…
Please apply directly by emailing with your CV and current availability.
KEYWORDS:
L2 Deskside Support, Level 2 Support Engineer, Ticket-Based Support, Desktop Support, IT Support Engineer, Windows 10/11, Microsoft 365, Birmingham
THE OPPORTUNITY
Looking for a Level 2 Deskside Support Engineer to join a client on a 12-month contract based in Birmingham. This role sits within a ticket-based support environment, supporting end users through a structured ITSM process.
It is well suited to an engineer who is confident managing their own ticket queue, delivering consistent resolutions, and providing a strong on-site user experience. There is temp-to-perm potential depending on performance.
THE ROLE
You will provide Level 2 deskside and on-site support within a ticket-driven environment, taking ownership of incidents and service requests from logging through to resolution.
Key responsibilities include:
*Providing Level 2 deskside support in a ticket-based IT support environment.
*Managing and resolving incidents and service requests within agreed SLAs.
*Troubleshooting, laptops, desktops, and peripherals.
*Performing device builds, swaps, upgrades, and replacements.
*Updating tickets with clear, accurate resolution notes.
*Escalating unresolved issues to 3rd line teams where appropriate.
*Supporting users both remotely and on-site.
*Maintaining clear technical documentation and handover notes.
TECHNICAL SKILLS / REQUIREMENTS
Essential:
*Minimum 2 years’ experience in a Level 2 Deskside Support role.
*Proven experience working in a ticket-based support environment.
*Hardware troubleshooting experience (laptops, desktops, peripherals).
*Familiarity with ITSM / ticketing tools.
*Strong communication and customer service skills.
*Ability to commute to site within 1 hour or less.
Desirable:
*Experience in enterprise IT environments.
*Exposure to Active Directory (user and group management).
*Experience supporting mobile devices (iOS / Android).
TO BE CONSIDERED…
Please apply directly by emailing with your CV and current availability.
KEYWORDS:
L2 Deskside Support, Level 2 Support Engineer, Ticket-Based Support, Desktop Support, IT Support Engineer, Windows 10/11, Microsoft 365, Birmingham
Job number 3339228
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Company Details:
Searchability
Company size: 50–99 employees
Industry: Recruitment Consultancy
Founded in 2012 in the UK, Searchability set out to disrupt the traditional recruitment market and do things a little differently to help companies at...