Desktop Support Technician
other jobs Morgan McKinley
Added before 3 Days
- England,London,City of London
- Full Time, Contract
- £200 - £225 per day
Job Description:
Desktop Support Technician
Office based - London Victoria
Initial 6 month contract, inside IR35
Are you a tech-savvy problem solver who enjoys helping others stay productive? Our client is looking for a Desktop Support Technician to join their global support team. In this role, you’ll be the first point of contact for employees, providing high-quality technical support via phone and chat, diagnosing and resolving hardware, software and network issues, and ensuring our workforce stays connected.
What You’ll Do:
*Provide front-line support to global users, troubleshooting OS, VPN and networking issues.
*Take ownership of incidents from start to finish, ensuring quick resolution and high user satisfaction.
*Facilitate new hire setups and train employees on key applications and collaboration tools.
*Maintain IT assets, perform software/hardware upgrades and support small IT projects.
*Document solutions and contribute to the team knowledge base.
What We’re Looking For:
*1 year+ help desk or desktop support experience, ideally in a global or hybrid environment.
*Strong knowledge of Windows 11, macOS, iOS, Android, Office 365, Google Workspace and remote support tools.
*Experience with ServiceNow or other ITSM platforms, Active Directory, VPNs and networking concepts.
*Excellent communication skills and a customer-focused mindset.
*Understanding of ITIL basics is a plus.
Office based - London Victoria
Initial 6 month contract, inside IR35
Are you a tech-savvy problem solver who enjoys helping others stay productive? Our client is looking for a Desktop Support Technician to join their global support team. In this role, you’ll be the first point of contact for employees, providing high-quality technical support via phone and chat, diagnosing and resolving hardware, software and network issues, and ensuring our workforce stays connected.
What You’ll Do:
*Provide front-line support to global users, troubleshooting OS, VPN and networking issues.
*Take ownership of incidents from start to finish, ensuring quick resolution and high user satisfaction.
*Facilitate new hire setups and train employees on key applications and collaboration tools.
*Maintain IT assets, perform software/hardware upgrades and support small IT projects.
*Document solutions and contribute to the team knowledge base.
What We’re Looking For:
*1 year+ help desk or desktop support experience, ideally in a global or hybrid environment.
*Strong knowledge of Windows 11, macOS, iOS, Android, Office 365, Google Workspace and remote support tools.
*Experience with ServiceNow or other ITSM platforms, Active Directory, VPNs and networking concepts.
*Excellent communication skills and a customer-focused mindset.
*Understanding of ITIL basics is a plus.
Job number 3340448
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Company Details:
Morgan McKinley
We are a global talent services company, offering the full spectrum of solutions to meet your resourcing needs. With offices in 10 countries, each and...