Quality Assurance Administrator
other jobs Steatite Job
Added before 6 Days
- England,South West,Gloucestershire
- Full Time, Permanent
- Competitive salary
Job Description:
Quality Assurance Administrator
Location: Redditch
Hours: 38 hours per week
Salary: Competitive
Job Type: Office-based/Occasional travel
About the Role
We are looking for a Quality Assurance Administrator to support the implementation and maintenance of our Quality Management System (QMS). This is a pivotal role within the business, ensuring our processes, procedures, and products meet internal standards, customer expectations, and relevant regulatory requirements.
You will play a key part in managing Returns (RMA) and Defect (DMR) processes, from initial customer or supplier contact through to final resolution, while working closely with cross-functional teams to promote continuous improvement.
What We Are Looking For
You will be a proactive, adaptable individual with a keen eye for detail and a passion for quality. You enjoy collaborating with others, thrive on seeing tasks through to completion, and are always looking for better ways of working.
You will be:
*Flexible, curious, and open-minded
*Highly organised with strong attention to detail
*Determined, resourceful, and results-driven
*Comfortable working with a wide range of stakeholders
*Eager to learn, develop, and grow within the role
Key Responsibilities
ERP & Data Management
*Manage the returns process across our Redditch and Ashchurch facilities
*Ensure accurate and timely documentation of returned or rejected items
*Use ERP systems to collate, measure, and report performance (Epicor experience desirable)
*Collaborate with teams to ensure seamless data integration
Returns, Reworks & Logistics
*Coordinate inspections of returned products
*Work with quality control and production teams to manage rework activities
*Ensure products meet ISO 9001 standards before re-entering inventory
*Arrange and track logistics for returned and rejected items
Calibration
*Track and manage calibration equipment and schedules
*Maintain accurate calibration records and certificates
*Coordinate with external calibration providers
*Investigate discrepancies and support corrective actions
Regulatory & Customer Support
*Support compliance with quality, safety, and operational regulations
*Act as the primary contact for customer returns and enquiries
*Complete customer and business questionnaires to support satisfaction and confidence
Continuous Improvement
*Support internal and external audits (ISO, customer, regulatory)
*Identify and suggest improvements to enhance efficiency and customer experience
Skills & Experience
Essential:
*Experience working with ERP systems (Epicor advantageous)
*Understanding of ISO 9001 or similar quality standards
*Strong organisational and communication skills
*High level of accuracy in data entry and documentation
*Confidence using Microsoft Office and QMS/document control systems
*Flexibility to support quality initiatives and deadlines
Desirable:
*Experience in a quality, compliance, or administrative role
*Background in a regulated or electronics environment
*Knowledge of additional quality standards (ISO 13485, AS9100, IATF, etc.)
*Experience supporting audits
Benefits
*26 days holiday plus bank holidays
*Annual Profit Share Scheme
*Salary Sacrifice Pension
*4x salary Death in Service benefit
*Westfield Healthcare scheme, including:
*Corporate Healthcare Plan
*Employee Assistance Programme
*Wellbeing App
*Discount Scheme
*Cycle to Work Scheme
*EV Salary Sacrifice Scheme
*Employee Share Scheme (after 12 months)
Our Recruitment process
Application Review– Your application will be reviewed by Recruitment & Hiring Manager
Initial Screening – Shortlisted candidates will be invited to a Teams Interview to discuss the role and your experience in more detail.
Interview – candidates will be invited to a face-to-face interview at our offices. This may include competency-based questions and discussion about your technical experience.
Assessment (if applicable): Some roles may include a short presentation, task, or technical assessment relevant to the position.
Offer and onboarding– Successful candidates will receive a formal offer, followed by pre-employment checks and onboarding support to ensure a smooth start.
We aim to keep you informed at every stage of the process and provide feedback wherever possible.
Apply Now: Send your CV
Location: Redditch
Hours: 38 hours per week
Salary: Competitive
Job Type: Office-based/Occasional travel
About the Role
We are looking for a Quality Assurance Administrator to support the implementation and maintenance of our Quality Management System (QMS). This is a pivotal role within the business, ensuring our processes, procedures, and products meet internal standards, customer expectations, and relevant regulatory requirements.
You will play a key part in managing Returns (RMA) and Defect (DMR) processes, from initial customer or supplier contact through to final resolution, while working closely with cross-functional teams to promote continuous improvement.
What We Are Looking For
You will be a proactive, adaptable individual with a keen eye for detail and a passion for quality. You enjoy collaborating with others, thrive on seeing tasks through to completion, and are always looking for better ways of working.
You will be:
*Flexible, curious, and open-minded
*Highly organised with strong attention to detail
*Determined, resourceful, and results-driven
*Comfortable working with a wide range of stakeholders
*Eager to learn, develop, and grow within the role
Key Responsibilities
ERP & Data Management
*Manage the returns process across our Redditch and Ashchurch facilities
*Ensure accurate and timely documentation of returned or rejected items
*Use ERP systems to collate, measure, and report performance (Epicor experience desirable)
*Collaborate with teams to ensure seamless data integration
Returns, Reworks & Logistics
*Coordinate inspections of returned products
*Work with quality control and production teams to manage rework activities
*Ensure products meet ISO 9001 standards before re-entering inventory
*Arrange and track logistics for returned and rejected items
Calibration
*Track and manage calibration equipment and schedules
*Maintain accurate calibration records and certificates
*Coordinate with external calibration providers
*Investigate discrepancies and support corrective actions
Regulatory & Customer Support
*Support compliance with quality, safety, and operational regulations
*Act as the primary contact for customer returns and enquiries
*Complete customer and business questionnaires to support satisfaction and confidence
Continuous Improvement
*Support internal and external audits (ISO, customer, regulatory)
*Identify and suggest improvements to enhance efficiency and customer experience
Skills & Experience
Essential:
*Experience working with ERP systems (Epicor advantageous)
*Understanding of ISO 9001 or similar quality standards
*Strong organisational and communication skills
*High level of accuracy in data entry and documentation
*Confidence using Microsoft Office and QMS/document control systems
*Flexibility to support quality initiatives and deadlines
Desirable:
*Experience in a quality, compliance, or administrative role
*Background in a regulated or electronics environment
*Knowledge of additional quality standards (ISO 13485, AS9100, IATF, etc.)
*Experience supporting audits
Benefits
*26 days holiday plus bank holidays
*Annual Profit Share Scheme
*Salary Sacrifice Pension
*4x salary Death in Service benefit
*Westfield Healthcare scheme, including:
*Corporate Healthcare Plan
*Employee Assistance Programme
*Wellbeing App
*Discount Scheme
*Cycle to Work Scheme
*EV Salary Sacrifice Scheme
*Employee Share Scheme (after 12 months)
Our Recruitment process
Application Review– Your application will be reviewed by Recruitment & Hiring Manager
Initial Screening – Shortlisted candidates will be invited to a Teams Interview to discuss the role and your experience in more detail.
Interview – candidates will be invited to a face-to-face interview at our offices. This may include competency-based questions and discussion about your technical experience.
Assessment (if applicable): Some roles may include a short presentation, task, or technical assessment relevant to the position.
Offer and onboarding– Successful candidates will receive a formal offer, followed by pre-employment checks and onboarding support to ensure a smooth start.
We aim to keep you informed at every stage of the process and provide feedback wherever possible.
Apply Now: Send your CV
Job number 3343846
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