Senior Housing Solutions Officer
*Location: Sheffield
*Job Type: Full-time, Temp, Office-Based
*Salary: £16.65 per hour
Are you passionate about helping vulnerable households and have a customer-centric approach? If you thrive in a busy environment and have a strong resilience, consider applying for the role of Senior Housing Solutions Officer. This is a full-time temporary position where you will be instrumental in providing housing advice, assessing housing needs, and delivering tailored housing solutions.
Day-to-Day of the Role:
*Conduct interviews, undertake assessments within statutory and policy frameworks, provide ongoing support, and maintain client contact.
*Carry out home visits or visits to hospitals and other relevant sites.
*Collect information from a variety of sources to progress cases from application to final outcome and evaluation.
*Provide information on all available housing, support, and other related services.
*Assist clients in accessing specialist support services as required (e.g., advocacy services, tenancy support).
*Liaise with other statutory and voluntary sector organisations and manage own targets specific to the post.
*Respond to customer queries and/or complaints and carry out service user consultation to inform the development of Housing Solutions.
*Produce and present reports, including making recommendations on any aspect of the Housing Solutions Service.
Required Skills & Qualifications:
*Demonstrated customer focus with excellent prioritisation and organisational skills.
*Strong communication skills and the ability to work independently as well as part of a team.
*Resilience and a keenness to learn, with the ability to support Housing Solutions Officers with complex cases.
*Experience in a similar role within housing or a related field is highly desirable.
*Familiarity with relevant housing law and the ability to advise on complex areas.
Benefits:
*Opportunities for professional development in a supportive environment.
*Commitment to equality, diversity, and inclusion, with initiatives to promote representation from under-represented groups.
*Enhanced Disclosure and Barring Service Check.
*Access to a dedicated consultant for ongoing support.
*Secure and easy-to-use online timesheet system.
*Self-service portal for managing holiday requests, payslips, and other employment documents.
If you would like to apply, please submit a current version of your CV by clicking Apply Now.