Junior Technician Job description


Working alongside the Network Manager and on site with end users, this role is responsible for day- to-day support and troubleshooting of all in-house software and equipment, namely desktops, laptops, printers, phones and photocopiers.


Technical support provided will include:


*Performing hardware and software maintenance duties


*Troubleshoot and correct hardware/ software computer and network problems


*Assist with the maintenance and operation of workstations


*Ensure all daily tasks including backups complete successfully


*Offer technical support for mobile phones for mobile engineers


The post holder will have daily contact with the Network Manager, either face to face or over the phone.


Requirements:


- Relevant educational background or experience in IT Support.


- 1 to 2 years of preferred experience providing all round technical support to users


- Must have thorough Windows/MS Office knowledge, Google, Office 365 and sharepoint


- Must have thorough knowledge of PC hardware and software


Knowledge of networking, hard- & software


-Knowledge of cloud working


- Must be a team player who can work successfully with other departments in a multi-cultural and multi- lingual environment.


- Able to handle a variety of assignments simultaneously


- Service minded, organised and able to work independently with little supervision.