Customer Order Administrator - 12 month contract
other jobs Vantive
Added before 7 Days
- England,East Midlands,Northamptonshire
- Full Time, Contract
- Salary negotiable
Job Description:
Are you detail-oriented, process-driven, and passionate about delivering excellent customer service?
Join our Hospital Customer Services team and play a key role in ensuring patients and healthcare partners receive the products they need—accurately, on time, and with care.
About the RoleAs a Hospital Customer Service Coordinator, you will manage the data and processes that keep our order fulfilment running smoothly. From processing customer queries to handling pricing, billing, and account management, you’ll ensure a seamless, reliable experience for every customer, every day.
This role is ideal for someone who enjoys problem-solving, managing complex data, and working cross-functionally with teams across the business.
What You’ll Do
Customer & Order Support
*Process daily customer orders and queries within set timelines
*Allocate EANs for EDI mapping and perform daily system updates
*Release and manage backorders in line with SLAs
*Troubleshoot blocked or held electronic orders
*Investigate orders that have not reached Fulfilment
Billing & Pricing
*Create and process invoices and additional charges each month
*Resolve disputed invoice queries
*Conduct monthly pricing checks and correct discrepancies
*Support new customer account setup (commercial & compliance checks)
Data & Reporting
*Validate data and identify discrepancies
*Investigate transactional errors and implement corrective steps
*Maintain NHS Supply Chain and TPS portals
*Produce ad-hoc reports as needed
Collaboration
*Work closely with teams across Commercial, QA, Warehouse, and Transport
*Respond to the shared inbox in a timely manner
*Support mass customer communications during holiday delivery changes
What You Bring
Experience
*Experience with JDE, Salesforce, or similar systems
*High-volume order processing
*Previous involvement in invoice query resolution
*Comfortable working with deadlines and competing priorities
*Experience with data management/reporting tools (a plus)
*Previous experience in phone-based customer service
Skills
*Strong problem-solving and root-cause analysis abilities
*Excellent accuracy and attention to detail
*Confident managing large data sets
*Strong written, verbal, and phone communication skills
*Effective stakeholder management
*Strong numeracy and organisational skills
Knowledge
*Advanced Excel skills (VLOOKUP, pivot tables, formulas)
The role is offered on a 12 month contract.
Join our Hospital Customer Services team and play a key role in ensuring patients and healthcare partners receive the products they need—accurately, on time, and with care.
About the RoleAs a Hospital Customer Service Coordinator, you will manage the data and processes that keep our order fulfilment running smoothly. From processing customer queries to handling pricing, billing, and account management, you’ll ensure a seamless, reliable experience for every customer, every day.
This role is ideal for someone who enjoys problem-solving, managing complex data, and working cross-functionally with teams across the business.
What You’ll Do
Customer & Order Support
*Process daily customer orders and queries within set timelines
*Allocate EANs for EDI mapping and perform daily system updates
*Release and manage backorders in line with SLAs
*Troubleshoot blocked or held electronic orders
*Investigate orders that have not reached Fulfilment
Billing & Pricing
*Create and process invoices and additional charges each month
*Resolve disputed invoice queries
*Conduct monthly pricing checks and correct discrepancies
*Support new customer account setup (commercial & compliance checks)
Data & Reporting
*Validate data and identify discrepancies
*Investigate transactional errors and implement corrective steps
*Maintain NHS Supply Chain and TPS portals
*Produce ad-hoc reports as needed
Collaboration
*Work closely with teams across Commercial, QA, Warehouse, and Transport
*Respond to the shared inbox in a timely manner
*Support mass customer communications during holiday delivery changes
What You Bring
Experience
*Experience with JDE, Salesforce, or similar systems
*High-volume order processing
*Previous involvement in invoice query resolution
*Comfortable working with deadlines and competing priorities
*Experience with data management/reporting tools (a plus)
*Previous experience in phone-based customer service
Skills
*Strong problem-solving and root-cause analysis abilities
*Excellent accuracy and attention to detail
*Confident managing large data sets
*Strong written, verbal, and phone communication skills
*Effective stakeholder management
*Strong numeracy and organisational skills
Knowledge
*Advanced Excel skills (VLOOKUP, pivot tables, formulas)
The role is offered on a 12 month contract.
Job number 3344630
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