Operations Director - Customer Success, SaaS
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Added before 1 Days
- England,South East,Hampshire,Basingstoke and Deane
- Full Time, Permanent
- £75,000 - £90,000 per annum
Job Description:
Operations Management, SaaS, Customer Success, Business Transformation, Change Management, AI, Leadership.
Our client has created a brand new permanent role within its SaaS business for an Operations Director.
Leading a team of 4 direct reports and 30 staff in total, the ideal person will have experience across:
*Customer Success
*Business Transformation
*Change Management
*The end-to-end customer journey
*AI usage across customer support
*Data Security
*Operations Delivery
This new role is part of an 18 to 36-month business transformation to improve the customer journey on the use of its product.
What will the successful candidate look like?
Experienced in Operations Management
Good people-centric skills
Technically aware of working in SaaS
Strong customer success and relationship management skills
Able to bring people to a business/change/transformation
Success in doing the above.
Positivity and motivation
The role is permanent only, and you must be UK-based (ideally Southern England, Midlands area).
In return, you will enjoy a good base salary, nice bens, and an established, successful business operation with a long-standing team as part of their new business strategy to grow.
Interested? Then please contact Roger at Jump IT in the first instance.
Our client has created a brand new permanent role within its SaaS business for an Operations Director.
Leading a team of 4 direct reports and 30 staff in total, the ideal person will have experience across:
*Customer Success
*Business Transformation
*Change Management
*The end-to-end customer journey
*AI usage across customer support
*Data Security
*Operations Delivery
This new role is part of an 18 to 36-month business transformation to improve the customer journey on the use of its product.
What will the successful candidate look like?
Experienced in Operations Management
Good people-centric skills
Technically aware of working in SaaS
Strong customer success and relationship management skills
Able to bring people to a business/change/transformation
Success in doing the above.
Positivity and motivation
The role is permanent only, and you must be UK-based (ideally Southern England, Midlands area).
In return, you will enjoy a good base salary, nice bens, and an established, successful business operation with a long-standing team as part of their new business strategy to grow.
Interested? Then please contact Roger at Jump IT in the first instance.
Job number 3347689
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