Our client is seeking an experienced Senior ITSM Tooling Architect to support a major Digital Transformation programme within a highly secure Defence environment. You will lead the design, configuration and implementation of enterprise-scale ITSM tooling solutions across cloud, hybrid and on-premises infrastructures.
Key Responsibilities
*Deliver solution architecture and design documentation for complex ITSM platforms.
*Work within an Agile team to support secure, resilient tooling implementations.
*Provide subject matter expertise across ITSM processes and tooling.
Essential Skills
*Strong experience with ITSM/ITIL tooling (e.g., ServiceNow, BMC Remedy/Helix, CA SDM, Cherwell, Freshworks, ManageEngine).
*In-depth knowledge of ITSM/ITIL/ITOM/eTOM frameworks (ITIL v4 preferred).
*Architecture and implementation of secure enterprise solutions.
*Technical knowledge including Windows Server, Active Directory, SQL/SQL Clustering, PKI.
*Scripting and integration experience: PowerShell, SQL, JavaScript, REST, C#, Power BI.
DV clearance (essential)
For immediate consideration, please apply with a copy of your up to date CV