Online Customer Service & Returns Coordinator
other jobs Vanta Staffing Limited
Added before 2 Days
- England,South East,Buckinghamshire
- Full Time, Permanent
- £26,000 - £28,000 per annum
Job Description:
Job Title: Online Customer Service & Returns Coordinator (Tech Business)
Location: On-site (parking available)
Hours: Monday to Friday, 9:00am–6:00pm (lunch break)
Salary: £26,000–£28,000 per annum (DOE)
Job Type: Full-time, permanent/ongoing
Recruiting: Vanta Staffing (on behalf of our client)
Vanta Staffing are recruiting an Online Customer Service & Returns Coordinator for one of our tech business clients. This is a long-term opportunity for someone who enjoys problem-solving, communicating professionally with customers, and wants a stable role with progression.
The Role You’ll be responsible for managing online complaints, customer issues and resolutions, with around 90% of communication via email. There will be occasional phone calls, and from time to time you’ll support the warehouse with order picking/packing and returns processing.
Key Responsibilities * Handling customer complaints and queries via email (majority of the role)
* Investigating issues and delivering clear, fair resolutions
* Logging and updating cases through the online system
* Occasional customer phone calls where needed
* Supporting the warehouse team at busy times:
* Picking and packing orders
* Processing returned goods and booking items back in
* Creating return labels and managing returns administration
* Updating systems with outcomes and actions taken
What We’re Looking For * Strong written communication skills (clear, professional email writing)
* Calm, solutions-focused approach to complaints and challenges
* Organised with good attention to detail
* Confident using systems and learning new processes (training provided)
* Positive work attitude and reliability
* Looking for ongoing work and career development
What’s On Offer * £26,000–£28,000 per annum depending on experience
* Monday–Friday, 9am–6pm (no weekends)
* On-site parking
* Training provided and opportunity to grow within the business
* Friendly, supportive working environment
To apply: Please submit your CV today. A member of the Vanta Staffing team will be in touch with suitable applicants.
Location: On-site (parking available)
Hours: Monday to Friday, 9:00am–6:00pm (lunch break)
Salary: £26,000–£28,000 per annum (DOE)
Job Type: Full-time, permanent/ongoing
Recruiting: Vanta Staffing (on behalf of our client)
Vanta Staffing are recruiting an Online Customer Service & Returns Coordinator for one of our tech business clients. This is a long-term opportunity for someone who enjoys problem-solving, communicating professionally with customers, and wants a stable role with progression.
The Role You’ll be responsible for managing online complaints, customer issues and resolutions, with around 90% of communication via email. There will be occasional phone calls, and from time to time you’ll support the warehouse with order picking/packing and returns processing.
Key Responsibilities * Handling customer complaints and queries via email (majority of the role)
* Investigating issues and delivering clear, fair resolutions
* Logging and updating cases through the online system
* Occasional customer phone calls where needed
* Supporting the warehouse team at busy times:
* Picking and packing orders
* Processing returned goods and booking items back in
* Creating return labels and managing returns administration
* Updating systems with outcomes and actions taken
What We’re Looking For * Strong written communication skills (clear, professional email writing)
* Calm, solutions-focused approach to complaints and challenges
* Organised with good attention to detail
* Confident using systems and learning new processes (training provided)
* Positive work attitude and reliability
* Looking for ongoing work and career development
What’s On Offer * £26,000–£28,000 per annum depending on experience
* Monday–Friday, 9am–6pm (no weekends)
* On-site parking
* Training provided and opportunity to grow within the business
* Friendly, supportive working environment
To apply: Please submit your CV today. A member of the Vanta Staffing team will be in touch with suitable applicants.
Job number 3348624
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