Role: IT Service Desk Technician
Location: Gloucester – Hybrid working
Salary: £32,000–£36,000
Benefits: Pension, leave allowance, training & development, secure environment


Our client, a large, complex organisation with a strong focus on technology-enabled services, is hiring an IT Service Desk Technician to support users across a varied and business-critical IT estate. This role offers the opportunity to work in a highly structured, professional IT environment, supporting a wide user base and gaining exposure to a broad range of technologies, processes, and support scenarios.


What you’ll do
*Manage incidents, service requests, and enquiries within agreed SLAs
*Provide first and second-line technical support following defined procedures
*Diagnose and resolve hardware and software issues, escalating where required
*Install, remove, test, and support IT hardware and applications
*Maintain accurate records and documentation in line with ITIL processes
*Support change activity, investigations, and problem resolution work


You’ll work closely with service desk colleagues, technical teams, and end users to deliver a reliable, customer-focused support service.


What we’re looking for
*Experience in an IT service desk or technical support role
*Strong knowledge of desktop hardware, software, and user environments
*Experience working to SLAs and structured support processes
*A methodical approach to troubleshooting and documentation
*Confident communication skills with technical and non-technical users


The ideal candidate will be organised, customer-focused, and comfortable working in a process-driven environment where service quality and consistency are key.


Why join?
*Hybrid working with a Gloucester base
*Salary of £32,000–£36,000
*Exposure to a broad, enterprise-scale IT environment
*Clear procedures, stability, and ongoing development opportunities

Apply now to play a key role in delivering dependable IT support within a well-established technology team.