We are looking for a Customs Entry Clerk to join a busy Customs Department, working closely with Customs, Operations, Finance, Compliance, and Customer Service teams, as well as external stakeholders including HMRC, freight agents, hauliers, and carriers.


Key Responsibilities
*Complete day-to-day customs clearance activities as instructed
*Prepare and submit accurate import declarations via CDS, including correct:
*Commodity codes
*Customs valuation
*Origin
*Procedure codes
*Supporting documentation
*Review commercial invoices, packing lists, certificates, licences, and other documents for customs compliance
*Monitor HMRC messages and respond promptly to:
*Queries
*Holds
*Rejections
*Examinations
*Create, update, and amend ERTS manifests where required
*Assist with duty and VAT calculations
*Support the processing of special procedures such as RGR, IPR, and OPR when applicable
Communication & Stakeholder Management*Liaise with hauliers, freight agents, carriers, and warehouse teams to ensure timely clearance
*Keep operational teams informed of any issues that may cause shipment delays
*Deal with all internal and external queries efficiently, professionally, and promptly
*Escalate potential issues to management before they impact operations
Compliance & Administration*Maintain accurate audit records in line with HMRC and company policies
*Support general administrative tasks for other departments when required
*Carry out any additional duties necessary for the smooth operation of the department
Continuous Improvement*Support the Customs Department in improving processes and business performance
*Stay up to date with:
*Customs legislation
*HMRC guidance
*CDS developments
*Contribute ideas to improve accuracy, reduce HMRC queries, and streamline workflows
*Participate in training and knowledge sharing
*Work towards personal objectives set through appraisals and regular goal setting
Monday to Friday 9.00am-17.00pm