Key Account Director
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Added before 3 Days
- England,London,City of London
- Full Time, Permanent
- £76,422 per annum
Job Description:
Key Account Director
Build flagship client relationships. Lead high-performing teams. Shape the future of FM in London.
The Opportunity
We are one of London’s leading commercial cleaning and associated services providers — and proudly London’s most awarded cleaning company in 2024, as well as European Cleaning & Hygiene Awards 2025 winners: Best Company to Work For.
Founded in 1986, we’ve grown with our family values intact, pairing a genuinely people-first culture with innovation, operational excellence, and outstanding customer care. Our success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation — and this role sits right at the centre of all three.
As Key Account Director, you’ll take ownership of some of our most strategic client relationships and a portfolio worth £10 million across 10 sites and therefore proven experience in managing budgets as well as P&L’s is critical. You will be leading large operational teams, influencing company-wide strategy, and playing a key role in our continued growth across London.
The Package
*£76,442 base salary
*Performance-related bonus
*Car allowance plus train/travel expenses
*London office and client site field based
*35 days holiday (including bank holidays)
*Flexible Hours
The Role
This is a senior leadership role with full accountability for key client portfolios, operational performance, and team leadership.
You’ll be the trusted partner to major clients — understanding their objectives, anticipating their needs, and ensuring our services consistently exceed expectations. Internally, you’ll work closely with executive leadership and cross-functional teams to deliver operational excellence, commercial performance, and sustainable growth.
What You’ll Be Responsible For
Strategic & Operational Leadership
*Partner with the executive team to shape and deliver operational strategies aligned to business goals
*Translate strategy into clear, measurable actions for operational teams
*Own P&L performance, budgets, and commercial outcomes across key accounts
*Drive continuous improvement and best-practice implementation
Process Improvement & Performance
*Review and optimise operational processes to improve efficiency, quality, and productivity
*Leverage technology and automation to enhance service delivery
*Maintain 95%+ compliance levels across key accounts
*Ensure 85%+ client KPI scores across service delivery
People & Team Leadership
*Lead, coach, and inspire managers and supervisors across multiple sites
*Build strong succession plans and develop future leaders
*Foster a collaborative, high-performance culture
*Maintain staff retention levels of 90%+
Client & Stakeholder Management
*Act as the senior point of contact for key clients
*Build trusted, long-term relationships focused on partnership and value
*Identify opportunities to expand and diversify service offerings
Risk, Safety & Sustainability
*Identify operational risks and implement mitigation plans
*Champion health & safety excellence across all sites
*Support our ambition to become Carbon Neutral by 2030
*Contribute to the development of enhanced wellbeing and benefits initiatives
About You
You’re a confident, commercially minded leader with a proven background in Facilities Management (soft services) and a passion for people and performance.
You’ll bring:
*Exceptional customer relationship and management skills, in the estate management, soft FM and/or cleaning industries.
*Any experience managing key accounts such as Savills, CBRE, JLL, Knight Frank etc would be advantageous
*Strategic thinking with hands-on operational credibility
*Excellent leadership, coaching, and people-development skills
*A data-driven, analytical approach to decision-making and budgets
*Confidence using technology and automation to improve operations
*Outstanding communication and stakeholder-management skills
Why Join Us?
*Award-winning employer with a genuine people-first culture
*Ethical, responsible business committed to reducing environmental impact
*Strong commitment to diversity, equality, and inclusion
*Innovative approach to the employee journey and career development
*Clear values and a family-feel culture where your impact truly matters
Build flagship client relationships. Lead high-performing teams. Shape the future of FM in London.
The Opportunity
We are one of London’s leading commercial cleaning and associated services providers — and proudly London’s most awarded cleaning company in 2024, as well as European Cleaning & Hygiene Awards 2025 winners: Best Company to Work For.
Founded in 1986, we’ve grown with our family values intact, pairing a genuinely people-first culture with innovation, operational excellence, and outstanding customer care. Our success is built on 5 pillars — Employee Investment, Customer Engagement, ESG, Service Excellence and Innovation — and this role sits right at the centre of all three.
As Key Account Director, you’ll take ownership of some of our most strategic client relationships and a portfolio worth £10 million across 10 sites and therefore proven experience in managing budgets as well as P&L’s is critical. You will be leading large operational teams, influencing company-wide strategy, and playing a key role in our continued growth across London.
The Package
*£76,442 base salary
*Performance-related bonus
*Car allowance plus train/travel expenses
*London office and client site field based
*35 days holiday (including bank holidays)
*Flexible Hours
The Role
This is a senior leadership role with full accountability for key client portfolios, operational performance, and team leadership.
You’ll be the trusted partner to major clients — understanding their objectives, anticipating their needs, and ensuring our services consistently exceed expectations. Internally, you’ll work closely with executive leadership and cross-functional teams to deliver operational excellence, commercial performance, and sustainable growth.
What You’ll Be Responsible For
Strategic & Operational Leadership
*Partner with the executive team to shape and deliver operational strategies aligned to business goals
*Translate strategy into clear, measurable actions for operational teams
*Own P&L performance, budgets, and commercial outcomes across key accounts
*Drive continuous improvement and best-practice implementation
Process Improvement & Performance
*Review and optimise operational processes to improve efficiency, quality, and productivity
*Leverage technology and automation to enhance service delivery
*Maintain 95%+ compliance levels across key accounts
*Ensure 85%+ client KPI scores across service delivery
People & Team Leadership
*Lead, coach, and inspire managers and supervisors across multiple sites
*Build strong succession plans and develop future leaders
*Foster a collaborative, high-performance culture
*Maintain staff retention levels of 90%+
Client & Stakeholder Management
*Act as the senior point of contact for key clients
*Build trusted, long-term relationships focused on partnership and value
*Identify opportunities to expand and diversify service offerings
Risk, Safety & Sustainability
*Identify operational risks and implement mitigation plans
*Champion health & safety excellence across all sites
*Support our ambition to become Carbon Neutral by 2030
*Contribute to the development of enhanced wellbeing and benefits initiatives
About You
You’re a confident, commercially minded leader with a proven background in Facilities Management (soft services) and a passion for people and performance.
You’ll bring:
*Exceptional customer relationship and management skills, in the estate management, soft FM and/or cleaning industries.
*Any experience managing key accounts such as Savills, CBRE, JLL, Knight Frank etc would be advantageous
*Strategic thinking with hands-on operational credibility
*Excellent leadership, coaching, and people-development skills
*A data-driven, analytical approach to decision-making and budgets
*Confidence using technology and automation to improve operations
*Outstanding communication and stakeholder-management skills
Why Join Us?
*Award-winning employer with a genuine people-first culture
*Ethical, responsible business committed to reducing environmental impact
*Strong commitment to diversity, equality, and inclusion
*Innovative approach to the employee journey and career development
*Clear values and a family-feel culture where your impact truly matters
Job number 3349587
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