Role OverviewYou will play a key role in the day-to-day handling of customer enquiries, delivering a consistently high standard of service. Working closely with Portfolio Managers, you will support the management of residential property portfolios across mixed tenures, ensuring all activities are carried out in line with company policies and service standards.
Key Responsibilities
*Lead and manage day-to-day customer enquiries via telephone, email, and the customer portal, ensuring timely and professional responses.
*Provide cover for enquiries across other areas of the business when required, maintaining a seamless and positive customer experience.
*Support Portfolio Managers with the effective management of residential property portfolios.
*Monitor and manage day-to-day expenditure, ensuring spending remains within agreed budgets.
*Liaise closely with internal departments to ensure efficient resolution of issues and smooth service delivery.
*Manage contractors and instruct works as required, ensuring all relevant information is provided and that works are completed in line with Grainger-approved specifications.

Skills & Experience Required
*Proven experience in delivering excellent customer service.
*Strong working knowledge of Microsoft Office packages, including Outlook, Excel, and Word (minimum intermediate level).
*Ability to prioritise workload effectively and consistently meet tight deadlines.
*Customer-focused approach with the ability to adapt communication style to suit a variety of customers and situations.
*Strong organisational and communication skills with attention to detail.

Benefits
*24 days holiday that increases with length of service, 8 bank holidays and 3 company days for the Christmas closure between Christmas and New Year.
*Pension - employee contributions 3% with company contributions 6%
*Private Medical Insurance
*Travel Insurance
*Income Protection
*Life Assurance (4x annual salary)
*Health Care Cash Plan
*Share Schemes
*Eye Care Vouchers
*Cycle to Work Scheme
*Refer a Friend scheme
*Refer a Resident Scheme
*Travel Loan
*Shopping discounts

This is an excellent opportunity for a motivated individual looking to develop their career within a dynamic and supportive team-apply today.
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