We are currently recruiting for an exciting Team Leader opportunity based in Leeds, within our client’s London Market Claims function.
In this role, you will lead a team of Claims Adjusters who work closely with the London-based claims team and adjusters aligned to specific lines of business. The Leeds team is responsible for handling higher-volume, lower-value claims across a diverse portfolio, including Professional Lines, Financial Lines, and Marine & Energy Liability.
Key responsibilities
*Lead and supervise a team of Claims Adjusters, providing regular support, coaching and 1-to-1s
*Work closely with the London Market Claims Managers and wider London-based claims team
*Oversee and manage a portfolio of high-volume, low-value London Market claims
*Monitor team performance, workload and claim progress, ensuring service levels are met
*Handle assigned claims from first notification through to settlement
*Ensure accurate updating of internal and London Market claims systems and communicate key developments
*Triage and prioritise claims in line with internal procedures
*Manage relationships and service quality of TPAs, lawyers and loss adjusters
*Build strong internal relationships with adjusters, underwriters and other stakeholders
Skills & experience
Essential
*A working understanding of the London Market and relevant claims systems
*Strong organisational skills with the ability to manage priorities effectively
*The ability to build and maintain strong relationships with colleagues and external contacts
*A collaborative leadership style, with a desire to bring out the best in individuals and the wider team
*The confidence to take initiative and responsibility for decision-making
*A proactive mindset, with the ability to contribute ideas and drive improvements across the claims function
Desirable
*Experience handling Marine and Energy Liability claims
*Previous experience managing or supervising individuals