2nd Line Support Engineer
other jobs ALTECH GROUP LTD
Added before 5 Days
- England,North West,Greater Manchester
- Full Time, Permanent
- £40,000 - £50,000 per annum
Job Description:
2nd Line Support – Manchester Remote – £40k - £50k
The CompanyA modern, tech-led business operating in a regulated environment, building and supporting critical platforms used internally across the organisation. You’ll be joining a small, collaborative Technology Operations team where curiosity, teamwork, and learning actually matter. Fully remote, with the team meeting in person just once a quarter.
The RoleThis is a step up from traditional 2nd line support. You’ll be working as part of a 4-person Tech Ops team, supporting internal platforms, keeping systems healthy, and solving real problems rather than just closing tickets.
Day-to-day you’ll be:
*Monitoring production systems and responding to alerts
*Troubleshooting incidents and performing root cause analysis
*Handling internal tickets (no end-user/customer support)
*Supporting patching, releases, system checks, and security updates
*Working closely with engineers to improve platform stability
There’s an out-of-hours rota, but it’s structured, paid, and shared fairly.
What They’re Looking ForSomeone with a few years’ experience in a 2nd line / IT operations / platform support role who enjoys problem-solving and collaboration.
Key experience:
*Windows & Linux administration
*Monitoring tools, alerting, and system health checks
*SQL / PostgreSQL
*APIs and basic networking knowledge
*Scripting (Bash, Python)
*Comfortable working in production environments
Nice to have (but can be learned):
*GCP (or AWS)
*Kubernetes / Terraform
*HSM or payments platforms (BACS, SWIFT, etc.)
Personality matters:
You’re collaborative, happy to ask questions, not afraid to say "I don’t know", and enjoy working in a remote team where people genuinely help each other.
What They Can Offer You*Salary up to £50,000
*Fully remote working (quarterly team meet-ups only)
*Paid out-of-hours rota (approx. 1 week in 5 + extra monthly pay)
*Exposure to cloud, modern platforms, and automation tools
*A supportive team that values learning and knowledge-sharing
*A role that’s broader and more interesting than standard 2nd line support
The CompanyA modern, tech-led business operating in a regulated environment, building and supporting critical platforms used internally across the organisation. You’ll be joining a small, collaborative Technology Operations team where curiosity, teamwork, and learning actually matter. Fully remote, with the team meeting in person just once a quarter.
The RoleThis is a step up from traditional 2nd line support. You’ll be working as part of a 4-person Tech Ops team, supporting internal platforms, keeping systems healthy, and solving real problems rather than just closing tickets.
Day-to-day you’ll be:
*Monitoring production systems and responding to alerts
*Troubleshooting incidents and performing root cause analysis
*Handling internal tickets (no end-user/customer support)
*Supporting patching, releases, system checks, and security updates
*Working closely with engineers to improve platform stability
There’s an out-of-hours rota, but it’s structured, paid, and shared fairly.
What They’re Looking ForSomeone with a few years’ experience in a 2nd line / IT operations / platform support role who enjoys problem-solving and collaboration.
Key experience:
*Windows & Linux administration
*Monitoring tools, alerting, and system health checks
*SQL / PostgreSQL
*APIs and basic networking knowledge
*Scripting (Bash, Python)
*Comfortable working in production environments
Nice to have (but can be learned):
*GCP (or AWS)
*Kubernetes / Terraform
*HSM or payments platforms (BACS, SWIFT, etc.)
Personality matters:
You’re collaborative, happy to ask questions, not afraid to say "I don’t know", and enjoy working in a remote team where people genuinely help each other.
What They Can Offer You*Salary up to £50,000
*Fully remote working (quarterly team meet-ups only)
*Paid out-of-hours rota (approx. 1 week in 5 + extra monthly pay)
*Exposure to cloud, modern platforms, and automation tools
*A supportive team that values learning and knowledge-sharing
*A role that’s broader and more interesting than standard 2nd line support
Job number 3351813
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