Risk Operations Co-Ordinator – Health & Safety and Risk division at SRVO
Location – Remote - home based
Working Hours – 37.5 hours per week, 0900 – 1730 Monday - Friday
Salary – Competitive
About SRVO:
SRVO is a Chartered Surveying and Property Consultancy, providing a full range of surveying, project and consultancy services, along with Risk Assessments throughout the UK. SRVO supports both the commercial and residential sectors, we are proud of our great reputation and the relationships built with our clients over many years.
Our mission is to transform the property landscape with safe and sustainable solutions.
At SRVO, we set up people to succeed, giving them the tools and support that they need to do so. This includes providing our people with a clear path to career development and a broad variety of experience, whilst also providing technology and tools that enable them to flourish.
We recognise the individual capabilities and contributions of all our people as we do this, in a supportive environment where wellbeing is prioritised.
We foster an ambitious environment, where people strive to improve and be challenged whilst also enjoying the work that they do. We are open and clear regarding reward and seek to deliver a leading approach that recognises great people.
SRVO are an Odevo Group Company.
Benefits:
*25 days annual leave for work-life balance.
*Hybrid and flexible work opportunities.
*Financial support for personal development.
*Opportunities for career growth.
*Employee Referral Scheme for potential bonuses.
*Discretionary Bonus.
Role Purpose:
To remove the administration requirements from our onsite staff by maximising efficiencies with the use of technology, whilst ensuring customer service is at the forefront and consistency is maintained.?
This role will require a person to be able to learn quickly and be able to prioritise as they will be covering several different jobs. The ability to multi-task is therefore essential.
Primary Responsibilities:
*Processing of instructions received from Odevo Property Management Companies, Partners, External Clients etc.
*Effective diary management to maximise cost/earning potential for each inspector to achieve monthly and annual targets.
*Liaise with Leaseholders, Clients, Property Managers, and Inspectors in connection with, but not restricted to, property access, fee proposals, and instructions.
*Respond to particular enquiries in a prescribed format using templates
*Document management: copy / scan / index / save documents to various systems.
*Undertake bulk mail merge printing either via the outsourced mailing service or via the portal. On occasion will be required to print, collate accompanying documents, envelope stuffing and posting promptly.
*Answering external calls with a professional telephone manner and ability to manage challenging callers.
*Proofreading and quality assurance for reports generated by inspectors and uploading to the necessary portal.
*Create and issue invoices and credits for all relevant services conducted
*Assist with Credit Control
*Providing cover for staff absence/holidays if necessary
*Assist with providing accurate data for management reports.
*Use Insightly, Solarvista, Dwellant, Fixflo, Outlook, Word, Excel and any other systems as required.
*Other administrative duties relating to the running of the department
Experience and Key Skills:
*Teamwork skills
*The initiative, enthusiasm and self-confidence to interface directly with clients
*Understanding of Residential Block Property Management
*Well-developed interpersonal and oral communications skills, professional telephone manner and ability to manage challenging callers.
*High standard of numerical and written English grammar
*Good IT skills particularly in Excel
*Excellent interpersonal skills and customer focused
*Ability to work on own initiative
*Ability to prioritise workload and work under pressure
*Work to pre-determined task deadlines
*Follow written procedures