Level 3 MSP Engineer - (Contract / Temp-to-Perm)
IR35: Determination TBC
This position is open on a contract basis, with potential to convert to permanent following an initial period.
Key Responsibilities
*Senior Escalation & Technical Leadership
*Act as the final escalation point for complex technical issues, diagnosing and resolving problems beyond Level 1-2 capability
*Typical escalations include advanced Azure AD / Entra ID and Intune synchronisation issues, security posture configuration, network connectivity challenges, and patching failures
*Project Delivery
*Lead and deliver client projects end-to-end, from design through to implementation and handover, including: *On-premise to Azure migrations (Azure Virtual Machines, Azure Virtual Desktop)
*Modern Workplace rollouts (Microsoft 365, Intune, security baselines)
*Client onboarding and transition from incumbent suppliers

*Guide clients through Cyber Essentials and Cyber Essentials Plus, including gap analysis, remediation, and evidence preparation
Cloud & Security Expertise
*Act as the organisation’s Azure Subject Matter Expert, defining best practices for deployment, security, and cost optimisation
*Design and deploy secure Conditional Access, MFA, and device compliance policies across multi-tenant environments
*Support expansion into emerging technologies such as VDI and cloud automation, helping shape future service offerings
Knowledge Sharing & Mentorship
*Create and maintain high-quality documentation, including Knowledge Base articles and Work Instructions
*Deliver workshops and structured knowledge-sharing sessions to upskill engineers
*Conduct peer reviews and escalation debriefs to improve team capability and service quality
Core Skills & Experience
*Proven senior-level experience within an MSP environment (essential)
*Deep expertise across Microsoft Azure, Microsoft 365, and Modern Workplace technologies
*Strong experience with: *Intune (Windows management)
*Identity management, Azure AD / Entra ID, AAD Connect
*PowerShell automation and security configuration

*Demonstrated delivery of infrastructure, cloud, and security projects
Technical Exposure (desirable):
*Intune, Addigy (MacOS MDM)
*Microsoft 365, Google Workspace
*Azure, AWS, GCP (Infrastructure, Networking, Virtual Desktop)
*Windows XP-11, Windows Server 2003-2025, macOS, Ubuntu Linux
*Networking: WAN, LAN, SD-WAN, VLANs
*SonicWall, Meraki, DrayTek, Cisco, Juniper, Ubiquiti
*Microsoft Purview / DLP, SharePoint
*SQL Server
*NMAP, penetration testing tools
*ESET (AV, EDR, patching), vulnerability management
*Backup & DR: Acronis, Azure, Windows Server
Personal Qualities
*Thrives in the pace and variety of MSP life
*Logical, analytical problem solver who enjoys complex troubleshooting
*Clear communicator, able to explain technical issues to both engineers and customers
Location & Working Pattern
*Hybrid working: typically 2 days per week working from home
*Standard hours: 9:00am - 5:00pm, no weekend work
*Alternative working patterns may be considered
Office locations:
*Manchester (M2 2BG)
*Cheshire (SK10 4TG)