Customer Service Coordinator
*Job Type: Temp to Perm, Full-time
*Location: Guildford
*Salary: £13.50 per hour
Join a leading healthcare and medical equipment provider in partnership with the NHS as a Customer Service Coordinator. This role is crucial in supporting community healthcare by coordinating essential equipment deliveries and managing communications with service users, family members, and healthcare professionals. If you thrive in a fast-paced environment and are committed to delivering high-quality service, this is the perfect opportunity for you.
Day-to-day of the role:
*Act as the first point of contact for service users, handling incoming calls with professionalism and efficiency.
*Coordinate the logistics of equipment deliveries, collections, and installations in collaboration with Driver Technicians.
*Review online orders to identify and resolve discrepancies or errors.
*Process orders and manage invoices using internal systems.
*Provide comprehensive administrative support to enhance daily operations and ensure smooth service delivery.
Required Skills & Qualifications:
*Proven experience in a fast-paced office or customer service environment.
*Confident and effective communication skills, particularly over the phone.
*High level of attention to detail and commitment to accuracy.
*Experience with administration and diary management.
*Strong IT proficiency, especially in Microsoft Office, and the ability to quickly adapt to new systems.
Benefits:
*Opportunity to transition from a temporary to a permanent role.
*Be part of a supportive team that values quality and efficiency.
*Engage directly in roles that impact community healthcare positively.
To apply for this Customer Service Coordinator position please click up button shown or contact Simon Hogg for further information.